Configure. Sell. Aftersales.
All Powered by AI.
The platform built for equipment manufacturers to configure machines, generate quotes, automate warranty claims, manage service contracts, and grow aftermarket revenue across the installed base.
One platform.
From equipment sales to lifecycle revenue.
From the first machine quote to warranty claims, service contracts, spare parts sales, and installed base intelligence.
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Sales rep describes customer requirement → AI matches 10,000+ historical configurations at 87% accuracy → professional quote in 30 minutes, not 3 days.
Configure and quote complex equipment in minutes
Equipment manufacturers often rely on spreadsheets, engineering approvals, and manual configuration rules to create quotes. ServiceCPQ's AI configuration engine understands customer requirements, validates engineering constraints, and generates complete equipment quotes automatically.
- Natural language search — describe equipment needs conversationally
- 87% AI-Match rate against 10,000+ historical configurations
- Live compatibility validation — engineering rules enforced automatically
- One quote for CTO + MTO + ETO + attachments + service add-ons
- AI pricing recommendations — margin suggestions based on win rate data
Quote custom engineered equipment without engineering bottlenecks
Industrial equipment is rarely standard. Mining equipment, compressors, machine tools, and engineered systems require thousands of configuration rules, supplier constraints, and cost calculations. ServiceCPQ automates this process so your sales and engineering teams can collaborate without slowing down the deal.
- Engineering rule validation — prevents invalid configurations before quoting
- BOM explosion & cost-up — accurate pricing from material + labour automatically
- Supplier catalog ingestion — specs, pricing tiers, and lead times in one place
- Customer self-service portal — natural language or goal-based configuration
Supplier catalog & rules submitted
Product experts submit specs, pricing tiers, and delivery timelines via guided portal.
Admin & AI agent approval
AI validates catalog data, calculates delivery charges, flags anomalies for admin review.
Customer self-configures
"Mining-grade hydraulic pump, under $50k, 6-week delivery" — AI finds matches instantly.
Sales advisor finalises & prices
Advisor applies final margins, discounts, and creates complex multi-item projects.
Quote accepted → ERP order created
Customer approves in portal. Automatic order creation in SAP / your ERP system.
2–3 days → 30 minutes. From customer specification to professional, priced quote — that's the ServiceCPQ difference for MTO/ETO manufacturers.
Process warranty claims in 90 seconds, not 5 days
Warranty management is one of the most manual and expensive processes for equipment manufacturers. Dealers submit claims through a guided portal. ServiceCPQ validates warranty coverage, detects anomalies, analyzes claim data, and automatically adjudicates claims using AI decision workflows.
- Automatic eligibility validation — warranty period, usage limits, failure codes
- 8-signal fraud detection — repeat codes, price anomaly, dealer history, labor hours
- AI document review — checks photos, invoices, and service records for completeness
- Goodwill & supplier recovery — automatic OEM / dealer / customer cost-split
- Human-in-the-loop — high-value claims routed for review with full AI context
Your contracts should be your most predictable revenue
Service contracts are one of the largest sources of recurring revenue for equipment manufacturers. ServiceCPQ helps you manage contract performance, availability commitments, maintenance schedules, and lifecycle costs across the entire installed base.
- CPH contract performance — actual vs guaranteed availability, real-time
- Availability bonus detection — AI identifies when you've earned bonus eligibility
- Scheduled maintenance tracking — budget vs actual variance with trend alerts
- Life cycle cost analysis — linked to real-time component and rebuild forecasts
- AI service quoting — repair & overhaul quotes with parts + labour in minutes
- Engine Filter EF-201 Stock: 2
- Hydraulic Seal HS-88 Stock: 0
- Drive Belt DB-14 Stock: 1
Turn your installed base into recurring revenue
Every machine you sell creates long-term service and parts opportunities. ServiceCPQ analyzes installed base data, identifies renewal opportunities, generates service contract offers, and triggers service events automatically.
- Propensity-to-buy scoring — RFM + lifecycle model finds renewal targets
- Automated renewal offers — personalised contract quotes sent before warranty expiry
- IoT-triggered service cases — sensor alerts automatically create field work orders
- Parts margin intelligence — ABC velocity scoring optimises aftermarket pricing
See it configured for
your exact equipment
Book a 30-minute demo. We'll run a live AI-Match session using your machine category — excavators, compressors, medical devices, or custom components.
