You sell the machine once. You service it for twenty years.
ServiceCPQ turns your installed base into recurring revenue — quote parts and configured machines in minutes, automate warranty, and monetise every field alert. One platform, built for machinery manufacturers.
In active RFPs & commercial negotiations with global OEMs.
CPQ · Warranty · Field Service · Asset Health — one platform, one knowledge graph.
Sell it once. Know it for twenty years.
CPQ
Configure CTO, MTO and ETO machines on a knowledge graph of every variant, rule and compatibility constraint. Sales quotes in minutes — with automated engineering guardrails and zero spreadsheet chaos.
Explore CPQ →
Aftermarket
Warranty automation, parts intelligence, MARC contracts and asset-health monetisation — all running from the same installed-base model the CPQ engine built.
Explore Aftermarket →One sale, then a lifecycle of service.
From the first quote to MARC contracts, warranty and field service — all modules share one knowledge graph and one view of the machine.
See the work happen on the real screen.
Configure a machine, not a spreadsheet.
A sales engineer configuring a Komatsu-powered machine in ServiceCPQ — step 4 of 8. The knowledge graph enforces every compatibility rule as options are chosen, keeps a running configuration summary and price in the side panel, and produces a quote without an engineer re-checking the BOM. CTO, MTO and ETO all run this way.
- Every variant and compatibility rule enforced as you build
- Guided selling for routine builds, expert mode for the hard ones
- Priced and quoted in minutes, not days of back-and-forth
Claims adjudicate themselves. You see the exceptions.
The warranty decision engine running live for a heavy-equipment OEM. AI agents work each claim in parallel — eligibility checked against the installed machine, a repeat-serial pattern flagged as fraud, a goodwill split proposed, warranties nearing their activation limit surfaced — while supplier recovery is raised automatically. The team acts on the handful that need a human, not the whole queue.
- Eligibility, fraud, goodwill and governance agents on every claim
- Supplier recovery raised automatically, not chased in a spreadsheet
- Only genuine exceptions reach a person
Built with the manufacturers who run the hardest machines.
Active engagements across mining, medical, welding and industrial equipment — from mid-market OEMs to €32B multinationals.
Reached the final round with a VP of Service team to automate claims across a 200-dealer network — won on solution fit, replacing manual, inbox-based adjudication.
Cost-per-hour contracts across underground hard-rock divisions, replacing a fragmented stack of SAP, Excel and a home-grown price builder.
Spanning call intake, engineer execution, parts, commercial, warranty and contracts — replacing SAP Service Cloud, S/4HANA and third-party tools.
Make-to-measure (MTM) CPQ for a €32B French retailer, selected in the top-2 of a full-market evaluation against 31 other vendors.
One connected loop, from the signal in the field to the revenue on your books.
Everything in the platform
A live model of every machine in the field.
AI agents settle claims & cut leakage.
Right part, right price, quoted instantly.
Alerts become service revenue, not noise.
Knowledge-graph variant configuration.
A feed-based cockpit for technicians.
Run alongside SAP and Salesforce — or replace them.
ServiceCPQ reads from and writes to the systems you already run, so CPQ, warranty and field service stay in sync with your systems of record. Several of our OEMs run it to replace SAP Service Cloud and a stack of spreadsheets outright. We build the connections with you.
- SAP S/4HANA
- SAP Business One
- Microsoft Dynamics 365
- Oracle
- Infor
- Epicor
- Salesforce
- Microsoft Dynamics
- HubSpot
- SAP Service Cloud
- Salesforce Field Service
- ServiceMax
- Dealer management systems
- B2B parts portals
- Punchout / EDI
- Equipment telematics
- Condition-monitoring feeds
- Data lake / warehouse
Running something else? Tell us when you book a demo — connectors are built per engagement.
Built for machines that run for decades
Excavation & earthmoving — dealer CPQ + full aftermarket.
MARC contracts, asset health & rebuild economics.
High-mix builds, global service footprint.
Configured machines & consumables, end to end.
Uptime is everything; downtime is six figures.
Compliance-grade service & parts traceability.
Wellhead, testing & hot oiler field service.
Global manufacturers are coming to us for the aftermarket.
Not for a slide — for working systems. We're in active engagements and RFPs with some of the largest equipment makers in the world, and the inbound keeps widening: AI-led aftermarket sales, warranty automation, alert monetisation, parts and maintenance forecasting, work-order copilots, engineering-led CPQ and complex service contracts.
- €32B French retailer — top-2 of 32 vendors for make-to-measure (MTM) CPQ
- $5B construction-equipment OEM — asset maintenance and CPQ
- Aftermarket CPQ for one of the world's largest heat-exchanger manufacturers
We've spent 17 years inside this exact problem.
Seventeen years working with complex manufacturing — the OEMs and dealers who build and service the hardest machines — fixing CPQ and aftermarket end to end: maintenance contracts, warranty and claims, repair and rebuild, spare-parts management.
We've seen the inefficiencies first-hand — the software that doesn't fit the way these businesses actually run, and the cobbling-together of systems that never quite holds. ServiceCPQ is what we wished those teams had.
See what your installed base is really worth.
Bring one product line. We'll map the aftermarket revenue you're leaving on the table in a 60-minute working session.