Your ERP closes the work order.
Your CRM closes the lead.
ServiceCPQ closes the revenue gap.
The industrial CPQ and aftersales platform for equipment manufacturers — configure, price and quote complex machinery, automate warranty claims, manage service contracts, and grow aftermarket revenue across your installed base.
The commercial gap every industrial OEM already knows about.
Parts quoting. Service contracts. Warranty claims. Lifecycle cost. Out-of-contract decisions. Every one is revenue-critical. None has a proper system. That's the gap. That's what ServiceCPQ closes.
- Asset and equipment records
- Work orders and maintenance
- Inventory and procurement
- Financial accounting
- ✗ Not: service contract CPQ
- ✗ Not: lifecycle cost by site
- ✗ Not: MARC and CPH billing
- Leads, opportunities, pipeline
- Customer communication
- Basic new-equipment quoting
- Account and contact management
- ✗ Not: aftermarket parts CPQ
- ✗ Not: warranty automation
- ✗ Not: installed base intelligence
One platform. From equipment sale to lifecycle revenue.
From the first machine quote to warranty claims, service contracts, spare parts, and installed base intelligence.
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Sales rep types customer requirement → AI matches 10,000+ historical configurations at 87% accuracy → professional quote in 30 minutes, not 3 days.
Configure and quote complex equipment in 30 minutes, not 3 days
AI understands customer requirements in natural language, validates engineering constraints, and generates complete equipment quotes automatically — for CTO, MTO, and ETO in one platform.
- 87% AI match rate against 10,000+ historical configurations — no blank-page quoting
- Natural language input — describe the requirement conversationally, AI maps to config
- MTO ECO workflow — non-standard specs routed to engineering automatically
- One quote for CTO + MTO + ETO + attachments + service contract bundled inline
Quote custom engineered equipment without engineering bottlenecks
Mining equipment, compressors, machine tools, and engineered systems require thousands of configuration rules and cost calculations. ServiceCPQ automates this so sales and engineering collaborate without slowing the deal.
- Engineering rule validation — prevents invalid configurations before quoting
- BOM explosion & cost-up — accurate pricing from material + labour automatically
- Customer self-service portal — natural language or goal-based configuration
Supplier catalog & rules submitted
Product experts submit specs, pricing tiers, and delivery timelines via guided portal.
AI agent validates and approves
AI validates catalog data, calculates charges, flags anomalies for admin review.
Customer self-configures
"Mining-grade hydraulic pump, under $50k, 6-week delivery" — AI finds matches instantly.
Sales advisor finalises & prices
Advisor applies final margins, discounts, creates multi-item projects.
Quote accepted → ERP order created
Customer approves in portal. Automatic order creation in SAP / your ERP.
2–3 days → 30 minutes. From customer specification to professional priced quote — for MTO/ETO manufacturers.
Process warranty claims in 90 seconds. Recover what you're losing.
Dealers submit claims through a guided portal. ServiceCPQ validates coverage, runs 8-signal fraud detection, and auto-adjudicates. The Tavant and SAP CS alternative built for AI-first OEMs.
- Automatic eligibility validation — warranty period, usage limits, failure codes vs BOM
- 8-signal fraud detection — repeat codes, price anomaly, dealer history, labour hours
- AI document review — photos, invoices, service records checked automatically
- Supplier recovery — automatic OEM / dealer / supplier cost-split with vendor chain
Maintenance & Repair contracts and lifecycle management that ERP can't build
Maintenance, Availability, Repair and Overhaul contracts with CPH billing, real-time in/out-of-contract determination, and automated approval workflows — linked to the asset, billing, and aftersales as one unified commercial object.
- CPH contract performance — actual vs guaranteed availability, real-time
- Out-of-contract engine — automated determination, no manual spreadsheet before repairs
- Availability bonus detection — AI identifies when you've earned bonus eligibility
- Lifecycle cost analysis — site parameters as AI multipliers. Rebuild vs replace support.
- Engine Filter EF-201 Stock: 2
- Hydraulic Seal HS-88 Stock: 0
- Drive Belt DB-14 Stock: 1
Turn your installed base into recurring revenue
Every machine you sell creates 15–20 years of service and parts opportunity. ServiceCPQ analyses installed base data, identifies renewal targets, generates service contract offers, and triggers service events automatically.
- Propensity-to-buy scoring — RFM + lifecycle model finds renewal targets before expiry
- Automated renewal offers — personalised contract quotes sent before warranty expiry
- IoT-triggered service cases — sensor alerts automatically create field work orders
- Parts margin intelligence — ABC velocity scoring optimises aftermarket pricing
Built inside the problem.
Not adapted from a SaaS template.
Not a demo environment. Your data. 90 days.
Every pilot is configured against your actual product range, commercial workflows, and dealer network. These outcomes are from the first pilots we ran — not projections.
See it configured for your exact equipment
We run a live AI-Match session using your machine category — excavators, compressors, medical devices, or custom components. No generic walkthrough. Your data, your gap, your workflows.
