After-Sales Capabilities
©2023 All Rights Reserved. Auxentios Technology Solutions
Specialized solutions for industries where standard CPQ falls short.
Excavators, loaders, dozers—complex configurations with service lifecycle management.
Ruggedized solutions for extreme environments with predictive maintenance.
Commercial and industrial HVAC with installation coordination.
Compliance-ready quoting with warranty and service contract management.
Custom manufacturing equipment with engineer-to-order capabilities.
Seasonal service planning with parts availability optimization.
Choose your starting point. All solutions integrate seamlessly with SAP, Salesforce and your existing systems.
Automate warranty claims in 90 seconds. Generate equipment service quotes with AI. Intelligent contract management, life-cycle costing, and renewals. Three intelligent agents that transform your after-sales operations.
Dealer submits claim → 3-5 day manual review → frustrated dealers & customers
Dealer submits → 90 second AI validation → immediate resolution & claim settlement
Customer needs overhaul quote → 4-8 days manual process → over or under pricing and scope creep later
Customer request → AI creates comprehensive quote with parts + labor + misc. (includes life-cycle modeling) → instant accuracy & delivery alignment
Warranty expires → customer declines → expensive failure 6 months later
AI predicts expiry → proactive offer → customer retention + AI agents to set up contract, monitor contracts, schedule work orders, billing, and renewal
CRM / ERP excels at case management, warranty identification. But manufacturers need complete ecosystem coverage:
Average warranty claim processing time with our AI agents, down from 3-5 days with manual review.
Configure equipment with 1000+ options in 30 minutes instead of 2-3 days. Handle excavators, medical devices, HVAC systems, CNC machines with intelligent pricing and compatibility rules.
Choose from pre-configured equipment variants with standard options and pricing
Add make-to-order components with specific configurations
Customize components and supplier components, add attachments, service add-ons
Single quote request combining all items - your product, attachments, service add-ons, starter kits, and digital solution
Real-world procurement rarely fits into a single model. Manufacturers need:
No matter how complex the configuration, customers get a single unified quote and order process.
Configure custom equipment and components with AI matching in 30 minutes instead of 2-3 days. Handle quotes for custom engineer-to-order components with intelligent pricing and compatibility rules.
Product experts submit catalog rules with pricing, specs, and delivery timelines through guided workflow
AI agents validate data, calculate delivery charges, admin reviews with AI recommendations
Natural language or goal-based search: 'Surgical tray for orthopedic, under $5000'
Advisors receive handoffs, apply final pricing, create complex multi-item projects
Professional quote generated, customer approves, automatic ERP order creation
Customers describe what they need in plain English
Set budget, timeline, and requirements—AI finds matches
Margin and discount suggestions based on market data
Technical drawings without expensive CAD software
From supplier catalog to customer quote in a fraction of the time.
Built by people who implemented CPQ for 17 years. We know exactly where enterprise CPQ fails equipment manufacturers—and we fixed it.
| Feature | SAP CPQ | Salesforce CPQ | ServiceCPQ |
|---|---|---|---|
| Implementation Time | 18-24 months | 12-18 months | 18 weeks ✓ |
| Total Cost | $500K-$2M+ | $200K-$800K | 1/5 the cost ✓ |
| After-Sales CPQ | Weak | Add-ons required | Built-in ✓ |
| Warranty AI | None | None | Built-in ✓ |
| Industry Expert | External consultants | External consultants | Founder ✓ |
| Equipment Focus | Generic | Generic | Specialized ✓ |
Our founder implemented CPQ at Heavy equipment manufacturers & 20+ dealer locations, Industrial compressors, Medical Equipment (diagnostic devices + surgical supplies), and Construction equipment. ServiceCPQ delivers enterprise capabilities without enterprise complexity.
Three AI solutions that transform your after-sales operations. Each solves a critical gap that standard ERP or CRM cannot address.
Dealer submits claim → Agent validates automatically → 90 seconds vs 3-5 days. ✓ Appropriate for dealer or service partner claims
Service Cloud creates cases but cannot validate terms or automate warranty claims intelligently.
Customer needs contract or repair quote → Agent creates service quote with parts + labor instantly. ✓ Appropriate for heavy & industrial equipment
Standard CPQ handles new sales but not complex maintenance contracts with life-cycle costing, equipment rebuilds or overhaul pricing.
Warranty expiring → Agent analyzes usage, predicts failures → Personalized contract offer. ✓ Appropriate for complex maintenance contracts
Reactive sales approach misses proactive opportunities when warranty expires.
Predictive maintenance triggers automatic claims and quotes
Agentic diagnostics guide technicians with parts recommendations
Propensity models identify high-value service opportunities
AI-powered inventory optimization and pricing
From supplier catalog submission to customer self-configuration—a complete platform for tailor made products, building products, and custom manufacturing.
Custom surgical trays, implants, and instruments with compliance tracking.
Windows, doors, facades—complex dimensional configurations.
Custom fabrication with material specifications and tolerances.
Any make-to-order product with variable specifications.
Combine make-to-order flexibility with configure-to-order efficiency. Perfect for complex heavy equipment and industrial machinery.
Equipment CPQ simplified
Customers or junior sales reps select from pre-configured equipment variants with standard options
Add custom components, specialized requirements, or modified equipment
Single quote combines both standard and custom items with unified pricing
Submit complete configuration for internal approval and procurement
Pre-defined options, instant pricing, standard delivery times
Custom specifications, variable pricing, tailored delivery
Single quote, single approval, single order—regardless of complexity
Combined configurations that previously required multiple systems and manual coordination now complete in a single session.
Coordinate delivery across standard and custom items from a single order
Volume discounts applied across combined configurations
One quote, one PO, one invoice—simplified procurement
Audit trails and approval workflows for regulated industries
Our platform leverages advanced AI to transform every aspect of your CPQ and after-sales operations, from intelligent matching to predictive analytics.
Customers describe needs in plain language, AI extracts specifications
87% match rate against thousands of past quotes and configurations
Propensity scoring, failure prediction, proactive service recommendations
AI-recommended margins based on market data and win rates
"Need custom hydraulic pump for mining, 750HP, extreme dust conditions"
Consider dust-seal upgrade package (+$2,400) — 78% of mining customers add this option.
©2023 All Rights Reserved. Auxentios Technology Solutions
