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AI-Powered Manufacturing Solutions

The complete platform for CPQ & After-Sales

Transform your equipment business with intelligent automation. From warranty claims in minutes to AI-powered service quoting—built for manufacturers who demand more.

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90 sec
Warranty Processing
vs 3-5 days
87%
AI Match Rate
Historical quotes
30 min
Quote Generation
vs 2-3 days
6x
Faster Build
Time to market

Three Powerful Solutions

Choose your starting point. All solutions integrate seamlessly with SAP, Salesforce and your existing systems.

The After-Sales Challenge

Warranty Claims
Before

Dealer submits claim → 3-5 day manual review → frustrated dealers

After

Dealer submits → 90 second AI validation → immediate resolution

Service Quoting
Before

Customer needs overhaul quote → 4-6 hour manual process → hit-or-miss

After

Customer request → AI generates parts + labor quote → instant accuracy

Contract Renewal
Before

Warranty expires → customer declines → expensive failure 6 months later

After

AI predicts expiry → proactive offer → customer retention

Why Standard CRM / ERP Falls Short

Salesforce CPQ excels at sales rep quoting. But manufacturers need complete ecosystem coverage:

  • Customer self-service portals
  • Supplier coordination
  • Installer scheduling
  • Warranty validation intelligence
  • Complex rebuild pricing
  • IoT-triggered workflows
Clear ROI

90 Seconds

Average warranty claim processing time with our AI agents, down from 3-5 days with manual review.

Make-to-Order Workflow

Step 1

Catalog Rules Submission

Product experts submit catalog rules with pricing, specs, and delivery timelines through structured portal

Step 2

Admin & AI Approval

AI agents validate data, calculate delivery charges, admin reviews with AI recommendations

Step 3

Customer Self-Configuration

Natural language or goal-based search: 'Surgical tray for orthopedic, under $5000'

Step 4

Sales Advisor Handoff

Advisors receive handoffs, apply final pricing, create complex multi-item projects

Step 5

Quote & Order

Professional quote generated, customer approves, automatic ERP order creation

Key Capabilities

Natural Language Search

Customers describe what they need in plain English

Goal-Based Configuration

Set budget, timeline, and requirements—AI finds matches

AI Pricing Recommendations

Margin and discount suggestions based on market data

2D Drawing Generation

Technical drawings without expensive CAD software

Target Industries

Surgical Equipment
Building Products
Industrial Parts
Custom Manufacturing
Time Reduction

2-3 Days → 30 Minutes

From supplier catalog to customer quote in a fraction of the time.

Hospital Equipment Procurement

Hospitals use both make-to-measure and configure-to-order scenarios combined to create their configurations and submit for quote approval.

Standard Equipment Selection

Configure-to-Order

Choose from pre-configured medical equipment packages with standard options and pricing

Custom Surgical Trays

Make-to-Measure

Add make-to-measure surgical trays with specific instrument configurations

Specialized Instruments

Make-to-Measure

Include custom-sized or modified instruments for specific procedures

Combined Quote Submission

Hybrid

Single quote request combining all items for procurement approval

Why Hybrid Matters

Real-world procurement rarely fits into a single model. Hospitals need:

  • Standard equipment with custom modifications
  • Pre-configured packages plus specialized instruments
  • Volume pricing across mixed configurations
  • Single approval workflow for complex orders
  • Unified delivery coordination
  • Compliance documentation for all items

The Process

1
Hospital staff starts configuration in portal
2
Mix standard equipment with custom items
3
AI validates compatibility and suggests optimizations
4
Submit combined quote for internal approval
5
Single PO generated for all vendors
Simplified Procurement

One Quote, One Order

No matter how complex the configuration, hospitals get a single unified quote and order process.

After-Sales Automation

Intelligent After-Sales Agents

Three AI agents that transform your after-sales operations. Each solves a critical gap that standard Salesforce cannot address.

Warranty Automation Agent

Dealer submits claim → Agent validates automatically → 90 seconds vs 3-5 days.

The Gap

Service Cloud creates cases but cannot validate terms or decide intelligently.

  • Automatic claim validation
  • Intelligent term verification
  • Clear ROI tracking
  • Visual workflow dashboard

After-Sales Service CPQ

Customer needs repair quote → Agent creates service quote with parts + labor instantly.

The Gap

Standard CPQ handles new sales but not complex rebuilds or overhaul pricing.

  • Parts + labor quoting
  • Rebuild/overhaul pricing
  • Professional quote generation
  • Complex service handling

Contract Agent (Agentic Contracts)

Warranty expiring → Agent analyzes usage, predicts failures → Personalized contract offer.

The Gap

Reactive sales approach misses proactive opportunities when warranty expires.

  • Usage analysis & prediction
  • Propensity-to-buy scoring
  • Automated customer outreach
  • IoT-triggered actions

IoT-to-Action

Predictive maintenance alerts trigger warranty claims, service quotes, or repair orders

Repair Management

Agentic diagnostics guide technicians through complex repairs with parts recommendations

Commercial Engine

Propensity-to-buy models identify high-value service opportunities

Parts Intelligence

AI-powered inventory optimization and pricing recommendations

Make-to-Measure Platform

End-to-End Make-to-Measure Workflow

From supplier catalog submission to customer self-configuration—a complete platform for surgical equipment, building products, and custom manufacturing.

Step 01

Supplier Catalog Submission

  • Suppliers submit product catalogs through structured portal
  • Complete specifications, pricing tiers, and delivery timelines
  • Bulk upload capabilities for large catalogs
Step 02

Admin & AI Agent Approval

  • AI agents validate catalog data for completeness and accuracy
  • Automated pricing verification and delivery charge calculation
  • Admin review for final approval with AI recommendations
  • Smart flagging of anomalies and pricing inconsistencies
Step 03

Customer Self-Configuration

  • Natural language search: 'I need a surgical tray for orthopedic knee replacement'
  • Goal-based configuration: 'Budget under $5000, delivery within 2 weeks'
  • Visual product builder with real-time pricing
  • AI-powered recommendations based on similar configurations
Step 04

Sales Advisor Handoff

  • Customer configurations flow to sales advisors for review
  • Advisors apply final pricing, discounts, and margins
  • Complex project creation for multi-item configurations
  • Quote generation with professional documentation
Step 05

Quote Approval & Order

  • Customer reviews quote in self-service portal
  • Accept, reject, or request revision workflow
  • On acceptance → automatic ERP order creation
  • Full traceability from configuration to delivery

Industries We Serve

Surgical Equipment

Custom surgical trays, implants, and instruments with compliance tracking.

Building Products

Windows, doors, facades—complex dimensional configurations.

Industrial Components

Custom fabrication with material specifications and tolerances.

Custom Manufacturing

Any make-to-order product with variable specifications.

Configure-to-Order

Hybrid Configuration for Complex Scenarios

Combine make-to-measure flexibility with configure-to-order efficiency. Perfect for hospitals and healthcare systems managing complex equipment needs.

Hospital Configuration Scenario

Medical equipment procurement simplified

Standard Equipment (Configure-to-Order)

Hospital selects from pre-configured equipment packages with standard options

Custom Components (Make-to-Measure)

Add custom surgical trays, specialized instruments, or modified equipment

Combined Configuration

Single quote combines both standard and custom items with unified pricing

Quote Approval Workflow

Submit complete configuration for internal approval and procurement

The Hybrid Advantage

Configure-to-Order Fast

Pre-defined options, instant pricing, standard delivery times

+
Make-to-Measure Flexible

Custom specifications, variable pricing, tailored delivery

Unified Quote Complete

Single quote, single approval, single order—regardless of complexity

Time Savings

2-3 Days → 30 Minutes

Combined configurations that previously required multiple systems and manual coordination now complete in a single session.

Unified Delivery

Coordinate delivery across standard and custom items from a single order

Consolidated Pricing

Volume discounts applied across combined configurations

Single Documentation

One quote, one PO, one invoice—simplified procurement

Compliance Ready

Audit trails and approval workflows for regulated industries

Built for Equipment Manufacturers

Specialized solutions for industries where standard CPQ falls short.

Heavy Equipment

Excavators, loaders, dozers—complex configurations with service lifecycle management.

Mining Equipment

Ruggedized solutions for extreme environments with predictive maintenance.

HVAC Systems

Commercial and industrial HVAC with installation coordination.

Medical Equipment

Compliance-ready quoting with warranty and service contract management.

Industrial Machinery

Custom manufacturing equipment with engineer-to-order capabilities.

Agricultural Equipment

Seasonal service planning with parts availability optimization.

AI-Powered Intelligence

How Our AI Works

Our platform leverages advanced AI to transform every aspect of your CPQ and after-sales operations, from intelligent matching to predictive analytics.

  • Natural Language Processing

    Customers describe needs in plain language, AI extracts specifications automatically

  • Historical Data Matching

    87% average match rate against thousands of past quotes and configurations

  • Predictive Analytics

    Propensity scoring, failure prediction, and proactive service recommendations

  • Intelligent Pricing

    AI-recommended margins, discounts, and competitive pricing based on market data

AI ANALYSIS Live
Customer Request Analysis

"Need custom hydraulic pump for mining, 750HP, extreme dust conditions"

Best Match Found 89% Match
Quote Reference Q-2024-2847
Recommended Margin 32%
AI Recommendation

Based on similar configurations, consider adding dust-seal upgrade package (+$2,400) - 78% of mining customers add this option.

Ready to transform your equipment business?

See how AgentCPQ can reduce your warranty processing from days to seconds and quote generation from days to minutes.

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Transforming Service Excellence Together

About us

After-Sales Capabilities

CPQ Capabilities

Support

Contact

Auxentios Technology Solutions Private Limited, HSR Layout, Bangalore

ashok@auxentios.com  Contact@servicecpq.com  andras.vermes@servicecpq.com +91 824 936 0885

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