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AI-Powered Manufacturing Solutions

Equipment Manufacturer CPQ & After-Sales Automation

Built by SAP & Salesforce Experts

Configure complex equipment 6x faster. Automate warranty claims in minutes instead of days. Built for heavy equipment, medical device, HVAC, and industrial machinery manufacturers.

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90 sec
Warranty Processing
vs 3-5 days
87%
AI Match Rate
Historical quotes
30 min
Quote Generation
vs 2-3 days
6x
Faster Build
Time to market
17 years manufacturing CPQ experience - Heavy equipment, HVAC, Industrial Machinery & Medical Equipment
18-week deployment vs 18+ months for traditional CPQ
Integrates with SAP, Salesforce, Oracle

Built for Equipment Manufacturers

Specialized solutions for industries where standard CPQ falls short.

Heavy Equipment

Excavators, loaders, dozers—complex configurations with service lifecycle management.

Mining Equipment

Ruggedized solutions for extreme environments with predictive maintenance.

HVAC Systems

Commercial and industrial HVAC with installation coordination.

Medical Equipment

Compliance-ready quoting with warranty and service contract management.

Industrial Machinery

Custom manufacturing equipment with engineer-to-order capabilities.

Commercial Vehicles

Seasonal service planning with parts availability optimization.

Three Powerful Solutions

Choose your starting point. All solutions integrate seamlessly with SAP, Salesforce and your existing systems.

Intelligent AI solutions for warranty, service, and contracts

Automate warranty claims in 90 seconds. Generate equipment service quotes with AI. Intelligent contract management, life-cycle costing, and renewals. Three intelligent agents that transform your after-sales operations.

Warranty Claims
Before

Dealer submits claim → 3-5 day manual review → frustrated dealers & customers

After

Dealer submits → 90 second AI validation → immediate resolution & claim settlement

Equipment Service Quoting
Before

Customer needs overhaul quote → 4-8 days manual process → over or under pricing and scope creep later

After

Customer request → AI creates comprehensive quote with parts + labor + misc. (includes life-cycle modeling) → instant accuracy & delivery alignment

Contract Management
Before

Warranty expires → customer declines → expensive failure 6 months later

After

AI predicts expiry → proactive offer → customer retention + AI agents to set up contract, monitor contracts, schedule work orders, billing, and renewal

Why Standard CRM / ERP Falls Short

CRM / ERP excels at case management, warranty identification. But manufacturers need complete ecosystem coverage:

  • Customer self-service portals
  • Contract intelligence & execution
  • Intelligent contract and quote modeling
  • Warranty & claim validation intelligence
  • Complex rebuild pricing
  • IoT-triggered workflows
Clear ROI

90 Seconds

Average warranty claim processing time with our AI agents, down from 3-5 days with manual review.

Configure complex products with AI-powered quoting

Configure equipment with 1000+ options in 30 minutes instead of 2-3 days. Handle excavators, medical devices, HVAC systems, CNC machines with intelligent pricing and compatibility rules.

Standard Equipment Selection

Configure-to-Order

Choose from pre-configured equipment variants with standard options and pricing

Add attachments & add-ons

Configure

Add make-to-order components with specific configurations

Complex equipment

Configure + Make-to-Order

Customize components and supplier components, add attachments, service add-ons

Combined Quote Submission

Hybrid

Single quote request combining all items - your product, attachments, service add-ons, starter kits, and digital solution

Why Hybrid Matters

Real-world procurement rarely fits into a single model. Manufacturers need:

  • Standard equipment with custom modifications
  • Pre-configured packages plus specialized components
  • Volume pricing across mixed configurations
  • Single approval workflow for complex orders
  • Unified delivery coordination
  • Compliance documentation for all items

The Process

1
Customers, Distributors or Sales Reps start configuration in portal
2
Configure standard equipment with custom items
3
AI validates compatibility and suggests optimizations
4
Submit combined quote for approval
5
Single Quote generated for all items
Simplified sales

One Quote, One Order

No matter how complex the configuration, customers get a single unified quote and order process.

Make-to-Order workflow for customized equipment or components

Configure custom equipment and components with AI matching in 30 minutes instead of 2-3 days. Handle quotes for custom engineer-to-order components with intelligent pricing and compatibility rules.

Step 1

Catalog & Rules Submission

Product experts submit catalog rules with pricing, specs, and delivery timelines through guided workflow

Step 2

Admin & AI Approval

AI agents validate data, calculate delivery charges, admin reviews with AI recommendations

Step 3

Customer Self-Configuration

Natural language or goal-based search: 'Surgical tray for orthopedic, under $5000'

Step 4

Sales Advisor Handoff

Advisors receive handoffs, apply final pricing, create complex multi-item projects

Step 5

Quote & Order

Professional quote generated, customer approves, automatic ERP order creation

Key Capabilities

Natural Language Search

Customers describe what they need in plain English

Goal-Based Configuration

Set budget, timeline, and requirements—AI finds matches

AI Pricing Recommendations

Margin and discount suggestions based on market data

2D Drawing Generation

Technical drawings without expensive CAD software

Target Industries

Surgical Equipment
Building Products
Industrial Parts
Custom Manufacturing
Time Reduction

2-3 Days → 30 Minutes

From supplier catalog to customer quote in a fraction of the time.

Why Equipment Manufacturers Choose ServiceCPQ Over SAP/Salesforce

Built by people who implemented CPQ for 17 years. We know exactly where enterprise CPQ fails equipment manufacturers—and we fixed it.

FeatureSAP CPQSalesforce CPQServiceCPQ
Implementation Time18-24 months12-18 months18 weeks ✓
Total Cost$500K-$2M+$200K-$800K1/5 the cost ✓
After-Sales CPQWeakAdd-ons requiredBuilt-in ✓
Warranty AINoneNoneBuilt-in ✓
Industry ExpertExternal consultantsExternal consultantsFounder ✓
Equipment FocusGenericGenericSpecialized ✓

Our founder implemented CPQ at Heavy equipment manufacturers & 20+ dealer locations, Industrial compressors, Medical Equipment (diagnostic devices + surgical supplies), and Construction equipment. ServiceCPQ delivers enterprise capabilities without enterprise complexity.

After-Sales Automation

Intelligent After-Sales Solutions

Three AI solutions that transform your after-sales operations. Each solves a critical gap that standard ERP or CRM cannot address.

Warranty Automation Agent

Dealer submits claim → Agent validates automatically → 90 seconds vs 3-5 days. ✓ Appropriate for dealer or service partner claims

The Gap

Service Cloud creates cases but cannot validate terms or automate warranty claims intelligently.

  • Automatic claim validation
  • Intelligent coverage verification
  • Check documents
  • Human review of claims, parts requests, & settlement

After-Sales Service CPQ

Customer needs contract or repair quote → Agent creates service quote with parts + labor instantly. ✓ Appropriate for heavy & industrial equipment

The Gap

Standard CPQ handles new sales but not complex maintenance contracts with life-cycle costing, equipment rebuilds or overhaul pricing.

  • Parts + labor quoting
  • Rebuild/overhaul pricing
  • Professional quote generation
  • Complex maintenance + repair + service package handling

Service Insights (Agentic Contracts)

Warranty expiring → Agent analyzes usage, predicts failures → Personalized contract offer. ✓ Appropriate for complex maintenance contracts

The Gap

Reactive sales approach misses proactive opportunities when warranty expires.

  • Usage analysis & prediction
  • Propensity-to-buy scoring
  • Automated customer outreach
  • IoT-triggered actions

IoT-to-Action

Predictive maintenance triggers automatic claims and quotes

Repair Management

Agentic diagnostics guide technicians with parts recommendations

Commercial Engine

Propensity models identify high-value service opportunities

Parts Intelligence

AI-powered inventory optimization and pricing

Make-to-Measure CPQ Solution

Complete CPQ solution for Tailor-made Products

From supplier catalog submission to customer self-configuration—a complete platform for tailor made products, building products, and custom manufacturing.

Step 01

Supplier Catalog Submission

  • Suppliers submit product catalogs through structured portal
  • Complete specifications, pricing tiers, and delivery timelines
  • Bulk upload capabilities for large catalogs
Step 02

Admin & AI Agent Approval

  • AI agents validate catalog data for completeness and accuracy
  • Automated pricing verification and delivery charge calculation
  • Admin review for final approval with AI recommendations
  • Smart flagging of anomalies and pricing inconsistencies
Step 03

Customer Self-Configuration

  • Natural language search: 'I need equipment for a specific requirement or application'
  • Goal-based configuration: 'Budget under $5000, delivery within 2 weeks'
  • Visual product builder with real-time pricing
  • AI-powered recommendations based on similar configurations
Step 04

Sales Advisor Handoff

  • Customer configurations flow to sales advisors for review
  • Advisors apply final pricing, discounts, and margins
  • Complex project creation for multi-item configurations
  • Quote generation with professional documentation
Step 05

Quote Approval & Order

  • Customer reviews quote in self-service portal
  • Accept, reject, or request revision workflow
  • On acceptance → automatic ERP order creation
  • Full traceability from configuration to delivery

Industries We Serve

Surgical Equipment

Custom surgical trays, implants, and instruments with compliance tracking.

Building Products

Windows, doors, facades—complex dimensional configurations.

Industrial Components

Custom fabrication with material specifications and tolerances.

Custom Manufacturing

Any make-to-order product with variable specifications.

Equipment Manufacturer CPQ

Hybrid Configuration for Complex Industrial Equipment

Combine make-to-order flexibility with configure-to-order efficiency. Perfect for complex heavy equipment and industrial machinery.

Guided & AI-assisted CPQ for Sales Reps & Solution Experts

Equipment CPQ simplified

Standard Equipment (Configure-to-Order)

Customers or junior sales reps select from pre-configured equipment variants with standard options

Custom Components (Make-to-Order)

Add custom components, specialized requirements, or modified equipment

Combined Configuration

Single quote combines both standard and custom items with unified pricing

Quote Approval Workflow

Submit complete configuration for internal approval and procurement

The Hybrid Advantage

Configure-to-Order Fast

Pre-defined options, instant pricing, standard delivery times

+
Make-to-Order Flexible

Custom specifications, variable pricing, tailored delivery

Unified Quote Complete

Single quote, single approval, single order—regardless of complexity

Time Savings

2-3 Days → 30 Minutes

Combined configurations that previously required multiple systems and manual coordination now complete in a single session.

Unified Delivery

Coordinate delivery across standard and custom items from a single order

Consolidated Pricing

Volume discounts applied across combined configurations

Single Documentation

One quote, one PO, one invoice—simplified procurement

Compliance Ready

Audit trails and approval workflows for regulated industries

AI-Powered Intelligence

How Our AI Works

Our platform leverages advanced AI to transform every aspect of your CPQ and after-sales operations, from intelligent matching to predictive analytics.

  • Natural Language Processing

    Customers describe needs in plain language, AI extracts specifications

  • Historical Data Matching

    87% match rate against thousands of past quotes and configurations

  • Predictive Analytics

    Propensity scoring, failure prediction, proactive service recommendations

  • Intelligent Pricing

    AI-recommended margins based on market data and win rates

AI ANALYSIS Live
Customer Request Analysis

"Need custom hydraulic pump for mining, 750HP, extreme dust conditions"

Best Match Found 89% Match
Quote Reference Q-2024-2847
Recommended Margin 32%
AI Recommendation

Consider dust-seal upgrade package (+$2,400) — 78% of mining customers add this option.

Ready to transform your equipment business?

See how ServiceCPQ can reduce your warranty processing from days to seconds and quote generation from days to minutes.

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Transforming Service Excellence Together

About us

After-Sales Capabilities

CPQ Capabilities

Support

Contact

Auxentios Technology Solutions Private Limited, HSR Layout, Bangalore

ashok@auxentios.com  Contact@servicecpq.com  andras.vermes@servicecpq.com +91 824 936 0885

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