Configure. Quote. Service.
All Powered by AI.
The industrial CPQ platform built for Make-to-Order, Engineer-to-Order, and Aftermarket Sales — from first quote to lifetime aftermarket revenue.
One platform.
Every stage of equipment revenue.
From the first machine quote to aftermarket contracts, warranty automation, and full lifecycle intelligence.
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Sales rep describes customer requirement → AI matches 10,000+ historical configurations at 87% accuracy → professional quote in 30 minutes, not 3 days.
Configure complex equipment in 30 minutes, not days
Your sales team shouldn't need to be an engineer to write a quote. ServiceCPQ's AI-Match engine understands customer requirements in plain English and instantly matches them against thousands of historical configurations — with full engineering rule validation built in.
- Natural language search — describe equipment needs conversationally
- 87% AI-Match rate against 10,000+ historical configurations
- Live compatibility validation — engineering rules enforced automatically
- One quote for CTO + MTO + ETO + attachments + service add-ons
- AI pricing recommendations — margin suggestions based on win rate data
Quote custom-engineered equipment without the chaos
Complex industrial equipment — mining machinery, custom hydraulics, specialised HVAC — comes with thousands of engineering rules, supplier constraints, and variable lead times. ServiceCPQ manages every dependency so your team focuses on winning the order.
- Engineering rule validation — prevents invalid configurations before quoting
- BOM explosion & cost-up — accurate pricing from material + labour automatically
- Supplier catalog ingestion — specs, pricing tiers, and lead times in one place
- Customer self-service portal — natural language or goal-based configuration
Supplier catalog & rules submitted
Product experts submit specs, pricing tiers, and delivery timelines via guided portal.
Admin & AI agent approval
AI validates catalog data, calculates delivery charges, flags anomalies for admin review.
Customer self-configures
"Mining-grade hydraulic pump, under $50k, 6-week delivery" — AI finds matches instantly.
Sales advisor finalises & prices
Advisor applies final margins, discounts, and creates complex multi-item projects.
Quote accepted → ERP order created
Customer approves in portal. Automatic order creation in SAP / your ERP system.
2–3 days → 30 minutes. From customer specification to professional, priced quote — that's the ServiceCPQ difference for MTO/ETO manufacturers.
Process warranty claims in 90 seconds, not 5 days
Dealers submit claims through a guided portal. Your AI adjudication engine validates warranty coverage, checks documentation, runs 8 fraud signals, and delivers a decision automatically. Your team only touches the exceptions that genuinely need human eyes.
- Automatic eligibility validation — warranty period, usage limits, failure codes
- 8-signal fraud detection — repeat codes, price anomaly, dealer history, labor hours
- AI document review — checks photos, invoices, and service records for completeness
- Goodwill & supplier recovery — automatic OEM / dealer / customer cost-split
- Human-in-the-loop — high-value claims routed for review with full AI context
Your contracts should be your most predictable revenue
Track CPH rates, guaranteed availability targets, scheduled maintenance, and lifecycle costs across your entire installed base. AI flags bonus opportunities you're entitled to, risks before they become incidents, and parts to order before you run short.
- CPH contract performance — actual vs guaranteed availability, real-time
- Availability bonus detection — AI identifies when you've earned bonus eligibility
- Scheduled maintenance tracking — budget vs actual variance with trend alerts
- Life cycle cost analysis — linked to real-time component and rebuild forecasts
- AI service quoting — repair & overhaul quotes with parts + labour in minutes
- Engine Filter EF-201 Stock: 2
- Hydraulic Seal HS-88 Stock: 0
- Drive Belt DB-14 Stock: 1
Turn your installed base into recurring revenue
Every machine you've sold is a future service opportunity. ServiceCPQ's propensity engine identifies which customers are most likely to buy a service contract, generates personalised renewal offers automatically, and triggers service cases via IoT — before the customer even calls.
- Propensity-to-buy scoring — RFM + lifecycle model finds renewal targets
- Automated renewal offers — personalised contract quotes sent before warranty expiry
- IoT-triggered service cases — sensor alerts automatically create field work orders
- Parts margin intelligence — ABC velocity scoring optimises aftermarket pricing
See it configured for
your exact equipment
Book a 30-minute demo. We'll run a live AI-Match session using your machine category — excavators, compressors, medical devices, or custom components.
