Why ServiceCPQ?
Because We've Been There.
We built what we wished we had — a service CPQ platform purpose-engineered for the complexity of industrial manufacturing, not adapted from generic SaaS.
Does This Sound Familiar?
Every role in your service organisation faces unique friction points. ServiceCPQ was designed around each one of them.
Terms Stuck in Email Threads
Can't attach customer-specific terms to a live quote. Can't respond quickly when a client calls for a pricing revision. Every contract revision becomes a multi-day process across disconnected systems.
Systems That Work Against You
Tied down by internal systems that were never built for service demand. Support teams spend more time wrestling with tools than serving customers — and demand signals get lost in the process.
Pricing That Can't Be Trusted
No linkage between the final contract copy and the product and service variations it covers. Pricing inconsistency across branches means margin is left on the table — or worse, deals are lost on credibility alone.
Ownership That Falls Through the Cracks
Agreement ownership is unclear across customer, branch, and support teams. Disjointed handoffs mean critical service obligations are missed, customer expectations are mismanaged, and your team is always reactive.
Why ServiceCPQ Stands Out
Three fundamental principles that separate us from every generic CPQ vendor in the market.
Built for Industrial Service
This isn't generic SaaS shoe-horned into a manufacturing context. ServiceCPQ was built around real operational challenges from heavy equipment dealers, HVAC contractors, and mining OEMs — the workflows, the language, the edge cases.
Weeks, Not Months to Deploy
No six-month implementation engagements. No armies of consultants. ServiceCPQ is delivered as a true SaaS platform — up and running in weeks, with an intuitive UI that service teams actually want to use from day one.
AI-Native from Day One
AI isn't a bolt-on feature — it's structural. Natural language configuration, intelligent pricing recommendations, automated warranty claim processing, and machine alert-to-quote conversion are built into the platform core.
Before ServiceCPQ vs After ServiceCPQ
The operational delta is measurable, immediate, and permanent.
27-day turnaround for complex rebuild programs. Spreadsheets, email chains, and manual approval gates at every step.
Same-day automated quotes with full configuration, pricing, and contract terms generated in a single guided session.
Manual, multi-vendor chaos. Identifying which component is covered, by which supplier, and for what value takes weeks of investigation.
Automated supplier recovery with component-level warranty tracking across every OEM and subcontractor in your supply chain.
Thousands of telematics alerts generated daily, with no system to convert them into service recommendations or revenue opportunities.
Instant alert-to-quote conversion — real-time machine signals trigger service recommendations with cost estimates attached automatically.
Inconsistent pricing across branches for identical jobs. Margins unclear, no service templates, deals lost on trust and credibility.
Unified AI-driven pricing engine with fixed-rate contract management — consistent, margin-aware, and compliant across every branch.
Four Real Challenges That Shaped ServiceCPQ
These aren't hypothetical use cases. They are the conversations, the data, and the operational pain that drove every product decision we've made.
Complex rebuild programs took 27 days to quote. Even simple workshop repairs took 3 days. The bottleneck was not commercial capacity — it was configuration complexity and disconnected tooling. Lost revenue and mounting pressure on product support teams with no relief in sight.
- Dynamic service configuration engine — complex rebuild logic pre-encoded, no manual lookup
- Real-time quote generation with live pricing validation across all service line items
Sourcing components from Cummins engines, Bosch hydraulics, and Siemens electronics across 30+ suppliers. When machines failed, identifying which component was under warranty, which supplier covered it, and who paid what required weeks of manual investigation — and millions in supplier reimbursements went unrecovered every year.
- Component-level warranty tracking mapped to every supplier contract and coverage window
- Automated supplier recovery claims generation — reimbursements captured before they expire
Machine telematics generated thousands of alerts daily across the dealer network. But no system existed to convert those alerts into actionable service recommendations, work orders, or cost estimates. Revenue opportunities passed unnoticed, every single day, at scale across every branch.
- Real-time machine alert integration — telematics signals mapped to service event types automatically
- Instant cost estimation engine — service quote generated from alert data before the customer calls
Pricing component exchange programs was inconsistent across the business. Margins were unclear, no service templates existed, and the same job was priced differently branch to branch. Winning on price meant losing on margin. Quoting on margin meant losing the deal. The commercial team had no defensible position.
- AI-driven pricing optimisation — margin targets enforced automatically at the line-item level
- Fixed-rate contract management — service templates eliminate branch-level pricing variance entirely
Ready to Transform Your Service Operations?
Join the industrial manufacturers and dealer networks who've moved beyond spreadsheets, email chains, and disconnected legacy systems.
