From opportunity identification to signed contract — ServiceCPQ covers the full aftermarket commercial pipeline across service contracts, PM packages, rebuild programs, extended warranty, parts agreements and repair quoting.
Aftermarket sales software helps industrial manufacturers identify, pursue, package, price and quote service revenue — including maintenance contracts, spare parts agreements, extended warranties and rebuild programs. Unlike ERP or field service tools, it covers the commercial selling process from gap finding to CPQ — before the work order is ever created.
Most OEMs have SAP for transactions, a field service platform for scheduling, and a CRM for contacts. What they're missing is the commercial layer in between — the software that identifies aftermarket opportunities, structures service packages, prices them correctly and generates a quote the customer actually signs.
ServiceCPQ fills that gap — across every aftermarket product type your team sells.
Most aftermarket revenue is lost before a quote is ever sent. ServiceCPQ structures the entire commercial process — so nothing falls through the gaps.
Install base analysis surfaces uncontracted assets, near-expiry contracts and gap accounts automatically.
Assign rep, set follow-up cadence, track pursuit stage. Integrates with CRM or runs natively.
Map what the customer has vs what they should have. Surface coverage gaps, expired agreements, missing PM plans.
AI builds the right service package, prices it with margin guardrails, and generates a customer-ready quote for approval.
Configure, price and quote every service revenue product — with consistent rules, margins and approvals across your entire team.
MARC, time-and-material, fixed-fee and hybrid contracts with scope, SLA terms and CPH rates linked to each asset.
Preventive maintenance plans packaged and priced by interval, operating hours or calendar — sold at handover or renewal.
Component-level rebuild scope defined from asset history. Lifecycle cost vs replacement analysis at quote stage — not after.
Extended warranty agreements priced on asset age, usage, and failure history. Sold by dealers or direct — with OEM pricing rules enforced.
Annual or multi-year parts supply agreements with AI-matched catalogue, supersessions, and dealer-specific pricing tiers.
In/out-of-contract repair quoting with AI-matched parts, labour scope, margin floor and one-click dealer routing.
SAP and Syncron solve different problems. Neither covers the aftermarket selling process end to end.
| Capability | ServiceCPQ | SAP CS / SD | Syncron |
|---|---|---|---|
| Opportunity identification from install base | ✓ | — | — |
| Structured sales pursuit workflow | ✓ | — | — |
| Gap analysis against install base coverage | ✓ | — | — |
| Service contract CPQ — MARC, T&M, hybrid | ✓ | Partial — transaction only | — |
| PM package configuration and pricing | ✓ | — | — |
| Rebuild program scoping and quoting | ✓ | — | — |
| Extended warranty pricing and quoting | ✓ | Partial — contract mgmt only | — |
| AI parts pricing and catalogue matching | ✓ | — | ✓ parts only |
| Dealer self-service quoting portal | ✓ | — | — |
| Lifecycle cost modelling at quote stage | ✓ | — | — |
| ERP integration (SAP, Oracle) | ✓ | ✓ native | ✓ |
SAP CS manages service transactions. Syncron optimises parts inventory pricing. Neither platform covers the commercial selling process from opportunity to signed contract.
Measurable results your aftermarket team will see in the first 90 days.
Structured pursuit and gap analysis means no uncontracted asset gets missed. Every opportunity gets followed up.
Service packages built, priced and quoted in minutes — not the days it takes when reps do it manually.
Pricing rules and approval thresholds stop margin leakage before a quote leaves the building — automatically.
Dealers quote contracts, PM packages and extended warranty without calling back to the OEM — at OEM prices, every time.
ServiceCPQ was built from a Caterpillar underground mining MARC contract failure — where SAP PM left a £multi-million commercial gap that no existing software could close. Twenty years implementing aftermarket CPQ at Caterpillar, Atlas Copco, Komatsu and Philips Medical went into every workflow.
Get a personalised walkthrough tailored to your equipment type, dealer network and the aftermarket products your team sells. No generic slides — your actual gaps, mapped live.
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