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Streamline Warranty Operations Across OEM, Dealers, and Partners

The Only Complete Warranty Ecosystem From customer self-service to automated settlement – one platform connects everyone in your warranty chain.

B2B Customers → Service Partners → OEMs → Settlement or Supplier Recovery All automated. All connected. All in real-time.

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Fast onboarding

No commitment required

Self-Service B2B Portal

Your business customers register warranty claims directly through an intuitive portal, upload documentation, and track progress in real-time. No more phone calls, emails, or paperwork delays.

Guided Partner / Dealer Experience (Warranty AI Advisor)

Service partners receive detailed claim insights, guided repair workflows, and can order parts directly from OEMs through the platform. They submit completed claims with full documentation in minutes, not hours.

Automated OEM Processing (AI-led Warranty Automation)

Our AI agents, validators, and fraud detection systems process incoming claims automatically. Document processors extract key information while claim analysts focus only on complex cases requiring human judgment.

Warranty Management Sections
🔧 Why this matters

One Platform for Warranty, Settlements & Supplier Coordination

Unify your warranty operations across internal teams, dealers, and suppliers with a single platform that manages everything seamlessly.

📋

Comprehensive Management

Streamline all warranty operations with our unified platform:

  • Universal Solution: Perfect for large OEMs with complex warranty networks AND small businesses with basic warranty needs
  • Complete Visibility: Every stakeholder sees exactly what they need, when they need it
  • Eliminate Bottlenecks: No more claims stuck between partners, customers, and OEMs
  • Scale Infinitely: Handle 10x more claims without adding staff across your entire network
⚙️

Advanced Features

Powerful tools designed for modern warranty management:

  • Intelligent Customer Self-Service for your end customers to self-serve
  • Smart Partner Portal with Guidance & AI Insights
  • Automated OEM Claim Processing using agentic AI approach
  • Real-Time Warranty Analytics and Predictive analytics provide insights across your entire warranty network
Explore Features →
🚗 PARTNER ENABLEMENT

Empower Your Service Network to Act Faster

Provide dealers and service partners with an intuitive portal to create, track, and manage claims under your control.

👥

Partner Portal Capabilities

  • Partner regsitration and login with role-specific permissions
  • Guided claim templates for various warranty types
  • SLA tracking and escalation workflow, Parts requests, Pre-Authorization & Replacements
  • Settlement & Payout, Dealer-specific reports and KPIs
⚡

Streamlined Operations

Eliminate email-based claims and standardize operations across your network. Our platform ensures consistency, reduces errors, and accelerates resolution times.

🔹 OEM Managed Claims

Designed for Every Claim Scenario.

Built Specifically for OEMs Who Manage Their Own Claims - Self-Managed Claims • Parts Control • Faulty Part Management • Supplier Recovery • Complete Documentation, Everything under your direct oversight.

🔧

OEM-led Warranty Repair

You don't need a third-party managing your warranty relationships. You need a platform that gives you complete control over every aspect of your repair workflow while automating the tedious operational tasks that slow you down.

🔄

Centralized Case Management

Manage all warranty Defects from a single command center. Systematic handling of returned components with full traceability: Automated return material authorization (RMA) generation, Return tracking and serial number management, Quality analysis workflow for returned parts, Integration with engineering teams for defect analysis, Supplier charge-back automation when applicable.

❤️

Goodwill or No-Fault Claims

No-fault and goodwill claim processing with approval workflows and cost tracking.Split cost and post them to appropraite cost accounts in your ERP, plus raise invoice for non warrantable jobs from one platform.

📦

Field Service Claims

Maintain complete control over your parts inventory and distribution: Real-time parts availability across all locations, Automated parts ordering based on claim requirements, Direct integration with your existing ERP and inventory systems.

📦

Guided Warranty Repair & Documents

From warranty requests to final closure, manage every step with precision: Configurable approval hierarchies, Automated parts and hour receommendation, insights on failure, troubleshooting help, Real-time progress tracking and bottleneck identification, Customer communication automation with your branding.

🏢

Supplier/Third-party Warranty Claims

Third-party warranty claims with supplier integration and cost recovery tracking.

📊 ANALYTICS & INSIGHTS

Monitor, Improve, and Reduce Warranty Cost

Gain full insight into warranty operations with dashboards tailored to your KPIs

📈

Key Performance Insights

  • Time to resolution by claim type or partner
  • Repeat failures by model or region
  • Warranty cost by part, job hours, or dealer
  • Return status tracking and approvals
📊

Visual Analytics

Comprehensive visual reporting with interactive dashboards and real-time data visualization.

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Bar Graph
Top 5 failed parts by volume
Line Chart
Warranty cost trend by model
Heatmap
Region-wise claim frequency
✅ CONFIGURATION

Set Rules That Match Your Business Needs

Flexible configuration options that adapt to your unique warranty requirements

⚙️

Business Rule Engine

  • Define warranty durations, exclusions, and escalation paths
  • Configure workflows by product, partner, or geography
  • Control approval thresholds and history logs
Setup Guide
✅

Compliance & Audit

  • Ensure audit readiness and traceability
  • Complete documentation and approval trails
  • Regulatory compliance reporting
Compliance Info
🌎 INDUSTRIES

Built for Manufacturers Across Industries

Trusted by leading manufacturers worldwide

❄️

HVAC & Cooling Equipment

🚜

Heavy Equipment and Mining

⚡

Electrical & Industrial Machinery

🏥

Medical Devices

🏭

CNC and Plant Equipment

"Built with feedback from service teams, optimized for scale."

Take the Next Step

Modernize Your Warranty Operations Now

Empower your team and partners with a unified warranty platform that reduces costs, saves time, and enhances customer satisfaction..
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Transforming Service Excellence Together

About us

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Contact

Auxentios Technology Solutions Private Limited, HSR Layout, Bangalore

ashok@auxentios.com  +91 824 936 0885

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