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Your After-Sales Assistant — Powered by AI

Let your team file claims, generate quotes, and recommend parts using natural language, structured prompts, or uploaded reports.

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AI Assistant

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I've generated a quote for the hydraulic pump repair using part #X1234:

Part #X1234 - Hydraulic Pump Assembly - $1,250.00
Labor (4 hours @ $95/hr) - $380.00
Testing & Calibration - $175.00

Total Quote: $1,805.00

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Watch AI in Action

Experience After-Sales AI Assistant

See how our AI Assistant streamlines after-sales processes, from generating quotes to filing warranty claims and recommending parts — all through natural language interaction.

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The Assistant That Speaks Aftermarket

Forget spreadsheets, fragmented tools, and clunky ERP screens. With ServiceCPQ’s AI Assistant, your teams can file claims, create quotes, track parts, and manage service requests using natural language or guided flows.

AI Assistant - Feature Tabs

Built for the Way Aftermarket Teams Work

Raise Warranty Claims with Just a Prompt

Streamline your warranty claim process with our AI assistant that understands service reports and automatically generates accurate claims.

Upload service reports
Use free text or guided flow
AI validates and drafts the claim

Warranty Claim #WC-2023-0542

Customer Information:

Acme Industrial Solutions

Contract: SLA-Premium-2023

Equipment:

Industrial Hydraulic System - Model HYD-8000

Serial: SN-29384756

Issue Description:

Hydraulic pump failure during normal operation. System showing pressure fluctuations before complete failure. No signs of external damage or fluid contamination.

Generate Quotes in Seconds

Create accurate quotes instantly based on part numbers, service descriptions, or customer requirements.

Automatic part lookup and pricing
Include labor estimates
Export to PDF or your CRM

Service Quote #SQ-2023-0128

Item	Price
Hydraulic Pump Assembly (Part #X1234)	$1,250.00
Labor (4 hours @ $95/hr)	$380.00
Testing & Calibration	$175.00
Total	$1,805.00

Build Service Contracts Effortlessly

Create customized service contracts with the right terms and conditions based on equipment type and service level.

Template-based generation
Legal-approved clauses
Digital signature integration

Service Contract Builder

Contract Type:

Premium

Standard

Basic

Selected Clauses:

24/7 Emergency Support

Quarterly Preventive Maintenance

Parts & Labor Included

Smart Parts Recommendations

Get intelligent parts recommendations based on equipment models, symptoms, and service history.

Predictive part failure analysis
Compatible alternatives finder
Inventory availability check

Parts Recommendation

Based on symptoms:

Pressure fluctuations, unusual noise, overheating during operation

Recommended Parts:

Hydraulic Pump Assembly

Part #X1234 | 99% match

In Stock

Pressure Relief Valve

Part #V5678 | 85% match

In Stock

Hydraulic Filter Element

Part #F9012 | 72% match

2 Day Lead

Actionable Service Insights

Gain valuable insights from service data to improve product reliability and customer satisfaction.

Failure trend analysis
Service efficiency metrics
Customer satisfaction tracking

Service Performance Dashboard

Average Resolution Time

1.8 days

12% improvement

First-Time Fix Rate

87%

5% improvement

Common Failure Points:

Hydraulic Pump

65%

Control Valve

22%

Filter Element

13%

Frequently asked questions

A Warranty AI Assistant automates claim creation, validation, fraud detection, and approval workflows. Partners create claims using natural language or document uploads, while the agent automatically validates warranty coverage, detects fraud patterns, generates supplier claims, and routes approvals—reducing processing time by 70-80%..

Inventory AI agents automate stock transfer orders (STO), purchase requisitions (PR), parts list generation, kit creation, and intelligent stock allocation based on availability, priority, and location data.

AI quote generation assistant allows users to create quote headers from natural language, upload line items from Excel/PDF documents, and automatically apply pricing rules and customer discounts, reducing quote creation time from hours to minutes.

Service recommendation engines analyze customer machines, warranty status, service contracts, and usage patterns to proactively suggest maintenance, repairs, and services in customer or engineer portals, typically increasing service revenue by 25-35%.

AI CPQ assistants automatically create valid product variants, validate configurations against technical rules, extract requirements from PDF specifications, and convert supplier catalogs from PDFs into searchable databases—eliminating manual, error-prone configuration processes.

AI Assistant - Closing Section

Designed by After-Sales Experts. Built for Results.

From field service to repair shops and partner networks — our AI Assistant reduces manual effort, increases speed, and improves accuracy.

80%

Faster Quote Turnaround

50%

Fewer Claim Rejections

2×

Uptime for Your Field Teams

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Trusted by Manufacturers in HVAC, CNC, Electrical Machinery, and Heavy Machinery.

PLATFORM

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AFTER-SALES SOLUTIONS

AI SOLUTIONS

Transform Aftersales with AI

Drive Business Outcomes

Enhance Operational Efficiency

Industry Solutions & Real-World Use Cases