©2023 All Rights Reserved. Auxentios Technology Solutions
ERP systems use asset maintenancece, order management, project systems and many other modules that were never designed to work together for mining & heavy equipment aftermarket. Total Maintenance & Repair contracts, lifecycle costing, and unplanned work within the contract still fall through the gap. ServiceCPQ was built to close it — by engineers who hit that wall at Caterpillar.
We've spent 17 years inside SAP implementations at the world's largest mining equipment manufacturers. The failure pattern is always the same: Maintenance modules handle asset records. Customer Service and Sales Modules handle service orders. Sales & Finanace Modules handle billing. None of them speak to each other at the service contract level.
For a complex underground mining MARC (Maintenance & Repair Contract) contract, that means manual reconciliation, out-of-contract decisions made on gut feel, and lifecycle cost models living in spreadsheets.
Purpose-built for mining OEMs and their dealer networks. Every capability is designed around the workflows SAP leaves unfinished.
Not a replacement for your ERP. A commercial layer that closes the gaps ERP's module architecture was never designed to bridge.
| Capability | ERP Modules | ServiceCPQ |
|---|---|---|
| Unified contract-to-asset object model | ✗ Three separate modules, manual bridges | ✓ Single MARC contract object linked to asset, billing, and service |
| Real-time in/out-of-contract determination | ✗ Manual check, no automated workflow | ✓ Automated rules engine with technician and commercial escalation paths |
| Site-parameter lifecycle costing | ✗ Standard cost only, no operating variable model | ✓ Rock hardness, temperature, shift pattern as cost multipliers |
| Dealer / distributor quoting portal | ~ Requires separate partner portal licence + custom build | ✓ Native configurable dealer portal, tiered access |
| AI-powered parts matching | ✗ No NLP matching capability | ✓ UMAP + Euclidean distance NLP model |
| CPH contract billing automation | ~ Possible with custom SD configuration | ✓ Native CPH usage trigger → billing → reconciliation |
| Deployment timeline | ✗ 18–36 months typical programme | ✓ 90-day paid pilot, production in 6–9 months |
Designed specifically for the operating realities of capital-intensive equipment businesses — not adapted from a generic CPQ platform.
We run a structured paid pilot against your actual MARC contracts and equipment data. Not a demo environment — your data, your workflows, your gap.
Or email directly: ashok@servicecpq.com · Paid pilot, scoped to your OEM within 2 weeks
©2023 All Rights Reserved. Auxentios Technology Solutions
