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OEM Customer Portal - Complete Self-Service Solution
SOLUTIONS FOR OEMS

Empower Your Customers with Complete Self-Service Solutions

Give your customers the tools they need to succeed with our integrated e-commerce, CPQ, and self-service portal platform.

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SOLUTIONS → FOR CUSTOMERS

Customer service is the key to driving revenue and retention

The challenge? Many OEMs excel at manufacturing their products but struggle to provide customers with seamless service experiences. Without effective self-service tools, customers can become frustrated, support costs increase, and growth opportunities diminish.

OEM Customer Portal Screenshots showing various platforms and interfaces
E-commerce Integration
Multi-Platform Support
Secure Portal Access
Document Management

Proven Results

Liked by leading OEMs worldwide

Enterprise Security

Enterprise-level security standards

24/7 Support

Dedicated customer success team

Quick Setup

Go live in a few weeks

PARTNERSHIP PERFECTION

The smartest way to serve your customers

With decades of OEM experience, we've developed a comprehensive platform that removes complexity and focuses your efforts on delivering real, measurable business outcomes for your customers.

Start with your business goals

Our platform powers the successful OEM customer programs. We'll work with you to set clear, measurable goals that align with your business objectives and drive real growth for both you and your customers.

E-commerce
Self-Service

Set your customer strategy

Partner with us to develop a customer strategy that leverages your existing assets and creates purpose-built experiences for your customers. Whether it's parts ordering, warranty support, or technical documentation, we'll help you deliver impactful, live and on-demand experiences throughout the customer lifecycle.

Documentation
Returns

The good news?

You can overcome these challenges with a strategic customer service platform. Our data shows that even average-performing organizations see remarkable results, including:

42.3%
Increase in Customer Satisfaction
28%
Reduction in Support Costs
35.7%
Improvement in Response Time

But technology alone isn't enough. Success lies in knowing how to design and execute an effective customer service strategy—and that's where our expertise makes all the difference.

McKinsey Research Report

OEM Customer Service Benchmarks, Trends, and Economic Impact

SOLUTIONS → FOR CUSTOMERS

Customer service is the key to driving revenue and retention

The challenge? Many OEMs excel at manufacturing their products but struggle to provide customers with seamless service experiences. Without effective self-service tools, customers can become frustrated, support costs increase, and growth opportunities diminish.

Build for the individual customer

Tailor your approach by segmenting customers into groups like 'Top Customers' and 'Under-Served Customers.' Create branded, personalized environments for each segment and offer product and service recommendations based on user activity, history, and preferences.

Engage customers in new ways

Engage your customers through innovative self-service tools. Help them find their products, register new products and warranty, track service history for equipment & componenets, find technical documents, videos, and FAQs.

Measure, improve, repeat

Understanding what to measure and how to measure it is crucial for success. We'll help you build measurement into your customer service program from the start, so you can optimize what works, improve what doesn't, and scale your impact.

Everything your customers need in one platform

From parts ordering to warranty claims, our comprehensive platform provides all the tools your customers need for complete self-service success.

E-commerce and CPQ Platform Interface

E-commerce & CPQ

Streamlined parts ordering with intelligent configuration, pricing, and quoting tools.

Self-Service Repair

Comprehensive repair guides, troubleshooting tools, and maintenance schedules.

Warranty Support

Easy warranty claims processing and status tracking for complete transparency.

Document Library

Centralized access to manuals, specifications, and technical documentation.

Returns & Replacements

Simplified return process with real-time tracking and automated replacement ordering.

Analytics & Insights

Comprehensive reporting and analytics to optimize customer experience and operations.

Customer Analytics and Reporting Dashboard

Ready to transform your customer experience?

Join leading OEMs who trust our platform to deliver exceptional customer service and drive business growth.

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Transforming Service Excellence Together

About us

Product

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Support

Contact

Auxentios Technology Solutions Private Limited, HSR Layout, Bangalore

ashok@auxentios.com  +91 824 936 0885

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