One platform for every brand you distribute, and every customer you serve.
Heavy equipment, medical, HVAC and welding distributors juggle spreadsheets across 50+ brands. ServiceCPQ gives your team one AI-powered platform to match suppliers, configure complex multi-brand products, enforce OEM rules, approve pricing and automate warranty — in one conversational workflow — plus a self-service storefront where dealers and their customers order parts and service 24/7.
Stop juggling spreadsheets across 50+ brands.
Equipment distributors carry more brands, more compatibility rules and more price books than any single-brand OEM tool was built to handle — and warranty leaks margin the whole way through.
A different spreadsheet for every brand
Distributors juggle 50+ OEM catalogues, cross-referencing models by hand. The right match depends on who's quoting and what they remember.
OEM rules go stale the moment they change
Discount matrices, compatibility constraints and special-pricing programs drift out of date, so quotes go out on rules the OEM has already replaced.
Incompatible BOMs slip through
Without attachment and variant compatibility enforced at quote time, costly configuration errors reach the customer and the order.
Price approvals crawl through email
Floor prices and margin thresholds are policed by hand, if at all — so exceptions stall and margin leaks on the quotes that needed a second look.
Warranty leaks 3–8% of revenue
Disputed claims, missed supplier-recovery windows and manual goodwill decisions quietly absorb margin that should have been recovered.
One platform, purpose-built for distribution at scale.
AI supplier match, multi-brand configuration, price approvals, OEM collaboration and warranty automation — not a generic quoting tool adapted after the fact.
Describe the customer's requirement in plain language. The engine scans your entire multi-brand catalogue and returns ranked matches with fit scores — so your team quotes with confidence, not guesswork.
Build complex BOMs across OEM brands without switching systems. Attachment compatibility, variant constraints and option pricing are enforced in real time to prevent costly errors.
A guided chat collects requirements, asks clarifying questions and progressively builds the quote — cutting spec-gathering from hours to minutes so any team member can quote accurately.
Set floor prices, margin thresholds and discount caps by category or brand. Breaches route automatically to the right approver, with a full audit trail on every price decision.
OEMs push live configuration templates, discount matrices and pricing programs straight into your engine, so your team always quotes current, OEM-approved rules — no manual updates.
Eligibility validation, document completeness, 9-signal fraud detection, supplier cost recovery and goodwill evaluation — handled end to end without leaving the platform.
From 20-tonne excavators to surgical robots.
Lead with heavy equipment, extend to every category you distribute — each with its own compatibility, sizing and compliance rules built in.
Excavators, cranes, dozers, paving and compaction — with attachment compatibility enforced and Komatsu, CAT, Doosan, JCB, Volvo and Hitachi quoted from one catalogue.
Surgical robots, imaging, endoscopy and sterilisation — with CE/FDA/MDR rules and OEM certification enforced at BOM level, plus hospital tender and framework pricing.
Load-matched sizing (tonnage, EER, refrigerant, voltage) across chillers, cooling towers and compressors — Carrier, Trane, Daikin, Atlas Copco and Ingersoll Rand.
MIG, TIG, plasma and robotic welding with process-parameter matching — Lincoln, Miller, ESAB, Fronius and Kemppi, with consumables and PPE bundled in.
From customer inquiry to approved quote in minutes.
Four conversational steps replace weeks of spreadsheet wrangling, back-and-forth emails and manual approval delays.
A B2B parts store your dealers log into.
Uniform pricing behind a login, part-number search, quick reorder, MOQ and net terms, live SKU stock — a 24/7 storefront wired into CPQ, the installed base and your ERP, so every self-served order is config-accurate and correctly priced.
Catalogue and prices appear only after dealer login, at the pricing you set — with the option to hide finished machines and open the parts catalogue alone.
Dealers find the exact SKU by part number or browse by category, against the machines they actually service — no part-number guesswork.
One-click reorder from past purchases and a fast quick-order pad, so the reorder a service desk does every week takes seconds.
Minimum order quantities, credit and net terms enforced per dealer — inquiry or online order, on the terms you set.
Live stock, lead times and order status straight from SAP and your parts systems, with publish / unpublish control per SKU.
Each dealer sees the parts that fit their exact machines, and CPQ quoting, approvals and checkout live in the same storefront — no rekeying.
Let your customers' customers self-serve too.
The storefront gives the end owner of the equipment a home for everything about what they bought — not just a parts catalogue.
Login shows exactly what they bought, with FAQs, manuals and documentation for that specific unit.
Exploded views and technical drawings to find and buy the exact part — no part-number guesswork.
Order spares or book service directly against the specific machine they're logged in as owning.
Compatible accessories and usage-based service recommendations surfaced against the exact configuration they own.
Built for equipment distribution, not generic sales.
Most CPQ tools are built for SaaS subscriptions or commodity products. ServiceCPQ is engineered for the complexity of multi-brand equipment distribution.
| Capability | Generic / single-brand CPQ | ServiceCPQ |
|---|---|---|
| Multi-brand catalogue in one quote | Single-brand, or a system per OEM | 50+ brands matched and quoted from one catalogue |
| AI supplier match | Manual cross-referencing | Ranked matches with fit scores from plain-language input |
| Compatibility enforcement | Errors reach the customer | Attachment & variant rules enforced at quote time |
| Live OEM rules & pricing | Manual updates, stale matrices | OEMs push live rules into your engine |
| Warranty & supplier recovery | Manual, revenue leaks 3–8% | End-to-end with automatic supplier recovery |
| Self-service storefront | Generic cart, no config awareness | Config-aware, ERP-integrated, 24/7 |
Frequently asked questions
Yes. AI supplier match scans your entire multi-brand catalogue — 50+ brands — and returns ranked model matches with fit scores, so a heavy-equipment distributor can quote Komatsu, CAT, Doosan, JCB, Volvo or Hitachi in a single conversation instead of a spreadsheet per brand.
You describe the customer's requirement in plain language — application, tonnage, environment, certifications — and the engine scans your catalogue and returns ranked supplier and model recommendations with fit scores and price context, so your team quotes with confidence rather than manual cross-referencing.
Yes. OEMs push live configuration templates, discount matrices, special-pricing programs and compatibility constraints directly into your quoting engine through the OEM Collaboration Portal, so your team always quotes current, OEM-approved rules with attachment and variant compatibility enforced in real time.
Yes. A config-aware B2B ecommerce storefront lets dealers and end customers order parts and book service 24/7 against the exact machine they own — with their contract pricing, live stock and order status from your ERP.
Warranty runs end to end — eligibility validation, document completeness, 9-signal fraud detection, automatic supplier cost recovery with OEM/dealer/customer liability split, and goodwill evaluation — closing the 3–8% of revenue distributors typically lose to disputed claims and missed recovery windows.