ServiceCPQ covers the complete commercial lifecycle for heavy equipment and construction OEMs, contractors, and their dealer networks. Not just CPQ — configure, price, quote, then aftermarket parts, service contracts, lifecycle costing, warranty, and MARC. One platform, from the sale to the last rebuild.
Most CPQ platforms stop at the quote. ServiceCPQ continues through every commercial decision across the operating life of the asset — because that's where 60–70% of OEM revenue comes from.
These aren't generic CPQ problems. They're specific to heavy equipment and construction — and they're the reason generic platforms fail in this sector.
Built for the commercial reality of heavy equipment — not adapted from a CRM add-on or a generic manufacturing CPQ.
| Capability | ERP or CRM | ServiceCPQ |
|---|---|---|
| Unified CPQ + aftermarket + lifecycle platform | ✗ Three fragmented modules — PM, CS, SD — no shared commercial object | ✓ Single platform covering CPQ, aftermarket, MARC, lifecycle, and warranty |
| MARC contract management (CPH billing) | ✗ Not natively available — requires custom solution and integration | ✓ Native 9-step MARC wizard with CPH & Periodic billing and out-of-contract workflow |
| Site-parameter lifecycle cost modelling | ✗ Standard costing only — no operating variable model | ✓ Rock hardness, temperature, shift pattern as AI cost multipliers |
| Multi-brand dealer portal | ~ Single-OEM portals only — each brand requires separate implementation | ✓ All OEM lines in one dealer portal with tiered pricing and access |
| Used equipment and rental quoting | ✗ Not covered — managed via separate DMS or spreadsheet | ✓ Condition-graded used pricing, rental, and lease quoted inline |
| AI NLP parts matching across OEM catalogues | ✗ No NLP matching — structured part number lookup only | ✓ UMAP + Euclidean distance NLP — supersessions and cross-refs surfaced |
| Service contract at point of equipment sale | ~ Separate CS process — not available at CPQ quote stage | ✓ MARC or PM contract built and quoted inline with equipment |
| Deployment timeline | ✗ 18–36 months for full SAP programme | ✓ 90-day paid pilot, production in 6–9 months |
ServiceCPQ was built from the failures — specifically the Caterpillar underground mining MARC contract where ERP couldn't close the loop between asset lifecycle, commercial contracts, and unplanned work. That failure is the entire reason this platform exists.
We scope a 90-day paid pilot against your actual equipment range, OEM lines, and commercial workflows — covering both the sale and the aftersales lifecycle. Not a generic demo.
Or email: ashok@servicecpq.com · Scoped within 2 weeks
