Artificial Intelligence for manufacturers
One AI Engine. Smart CPQ & Service Automation.
One AI platform that handles complex configurations, service quotes, warranty processing, and aftermarket decisions. From initial sale to lifetime service management.
WHY SERVICECPQ AI?
Why Equipment Manufacturers Need
Purpose-Built AI for CPQ & Service?
The Problem with Generic CPQ Tools
- Complex equipment configurations with thousands of variants
- Service-specific pricing models and maintenance packages
- Integration between sales, service, and warranty operations
- Manual knowledge base creation from technical specifications
The ServiceCPQ AI Solution
Our purpose-built AI understands the complexity of equipment manufacturing and provides intelligent automation that generic tools simply cannot match.
AI Assistant Differentiators
AI Assistant
Turn free text, reports, and service inputs into structured, validated records. Claims, quotes, service reports, job cards, plus auto-validation of coverage.
Sales Assistant
Identify high-opportunity leads using installed base, usage, and buying history. Find gaps in entitlement, predict upgrade needs, guide offers and margins.
Service Assistant
Assist technicians and processors with job planning, warranty checks, and parts lists. Recommend job hours, parts bundles, warranty validation, fraud detection.
HOW SERVICECPQ AI WORKS
Five AI Assistants. One Intelligent Engine.
Complete Equipment Lifecycle Management.
Interact in plain English. Upload reports. Get structured actions instantly. ServiceCPQ AI supports your entire equipment value chain — from complex configurations to service optimization — through five specialized AI assistants that work across your systems.
Warranty Assistant
Quickly register equipment, raise claims via free text, guided flows, or by uploading service reports. Extend or check warranty coverage instantly with natural language claim processing.
Quote Assistant
Generate repair or maintenance quotes using natural language, Excel uploads, or guided inputs. Add parts, labor, and misc. charges with AI recommendations and complex configuration automation.
Inventory Assistant
Ask about part availability, see stock positions, or raise purchase requests using plain text prompts. Lead time and multi-location support built-in with predictive parts recommendations.
Configuration AI Assistant
NLP-Led Variant Creation automatically extracts features from manuals and specifications. Create product catalogs/variants in a guided manner with equipment-specific configuration rules.
Contract AI Assistant
Track order status, view shipment details, and get proactive updates on delays. All by typing or asking naturally with automated contract lifecycle management.
Plug In Your Data, Power Up Your AI
Connect your maintenance records, sales history, and usage data — and instantly run tailored AI models.
No retraining. No delays. Just tweak your rules and start getting insights from day one.
AI Assistants
Intelligent Guidance for Your Entire Team
Empower your sales and service teams with AI-driven insights that drive revenue, improve efficiency, and deliver exceptional customer experiences.
Sales Assistant
Turn Installed Base Into Revenue
Help your sales team uncover untapped service opportunities, apply smart pricing, and close faster — all from the data you already have.
Propensity-to-Buy Detection
Know who's ready before they ask.
AI analyzes service history, machine usage, and buying patterns to flag customers most likely to purchase upgrades, plans, or kits.
Gap-to-Entitlement Insights
Spot what's missing — and sell it.
Identify coverage gaps in installed base vs. ideal service plans. Recommend warranty extensions, predictive maintenance, or additional contracts.
Margin & Pricing Recommendations
Quote smarter, protect your margins.
Dynamic pricing suggestions based on parts cost, usage history, customer type, and market benchmarks.
Discount Guidance
Offer deals with control.
Intelligent discount suggestions based on volume, customer value, and profitability thresholds — no spreadsheets required.
Sales Assistant Dashboard
AI-powered insights and recommendations
Customer Equipment
AI Recommendations
Upgrade Opportunity
Customer has 5 units with high usage patterns that would benefit from Premium Support upgrade. Historical data shows 78% likelihood of conversion.
Service Assistant
Plan Smarter, Fix Faster
Help your service engineers and planners get it right the first time — with AI-powered job planning, fault analysis, and personalized service recommendations.
Job Planning Intelligence
Recommend job hours, parts, and tools — model by model.
Get auto-generated job plans based on machine model, job type, and machine age. Includes estimated labor hours, required parts, and consumables.
Repair & Warranty Insights
Diagnose better with fault-mode intelligence.
AI links historical fault modes, failure codes, and service records to predict what parts may be needed — and whether it's under warranty.
Parts & Labor Recommendations
No more guesswork in quoting or dispatching.
Based on job type and equipment condition, suggest precise parts kits and labor breakdowns to streamline quoting and field execution.
Service Program Recommendations
Offer the right service at the right time.
AI suggests appropriate maintenance programs based on usage, warranty history, and service frequency — including predictive coverage options.
Service Assistant Dashboard
AI-powered service planning and execution
Equipment Details
AI Service Recommendations
Preventive Maintenance Required
Based on operating hours and sensor data, this unit is due for valve system inspection and bearing replacement. Recommended maintenance window: Next 14 days.
AI-FIRST PLATFORM
Welcome to Your AI-Powered Service Hub
Streamline operations with intelligent agents that automate warranty claims, generate quotes, and optimize your entire service workflow.
Your AI Agents
Frequently asked questions
Intelligent Margin & Discount Optimization:
Traditional AI Algorithm:
Rules-based pricing logic considering customer tier, volume, contract terms
Competitive pricing analysis and market benchmarks
Advanced Neural Network (ANN):
Analyzes multiple parameters simultaneously:
Parts type: Critical vs. consumable, fast-moving vs. slow-moving. Customer data: Purchase history, payment terms, loyalty, size. Market factors: Regional pricing, competitor rates, demand. Parts segmentation: A/B/C classification, margin profiles. Order context: Urgency, order size, bundled services
Recommendations:
Suggested margin percentages based on profitability targets
Discount recommendations within approved limits
Pricing alerts for below-cost or excessive discounts
Win probability scoring for competitive quotes
Example: Customer ABC requests quote for 50 hydraulic filters
Pricing AI analyzes: repeat customer (high loyalty), bulk order (volume discount eligible), standard part (competitive market)
Recommends: 18% margin (vs. standard 22%), 12% discount to win deal while maintaining profitability
Key Benefits:
Optimize profitability across all quote
Standardize pricing decisions
Reduce margin leakage
Empower dealers with intelligent pricing guidance
Intelligent Product Configuration:
AI Variant Creation:
Automatically generates valid product variants based on rules and constraints
Suggests configurations based on customer requirements and use cases
Validates technical compatibility of selected options
Example: "Configure excavator for mining application" → Agent suggests appropriate engine, bucket, hydraulics, and attachments
Variant Validation:
Checks all configuration rules automatically
Identifies invalid combinations before quote generation
Ensures manufacturing feasibility
Prevents pricing errors from misconfigured products
PDF Variant Extraction:
Upload customer RFQ or specification PDFs
AI extracts product requirements, options, and specifications
Maps extracted data to product configurator
Generates matching configuration automatically
Example: Customer sends 10-page equipment spec PDF → Agent extracts requirements and creates valid variant in seconds
Catalog Creation for Distributors/Suppliers:
Problem solved: Manual catalog creation is lengthy, error-prone, requires extensive data entry
AI Solution: Upload supplier PDF catalogs → Agent extracts part numbers, descriptions, specifications, pricing
Auto-creates product catalog in ServiceCPQ
Maps supplier part numbers to OEM equivalents
Validates data quality and flags inconsistencies
Workflow:
Distributor receives 500-page supplier catalog PDF
Upload to AI CPQ Agent
Agent extracts all products, specs, and pricing
Creates searchable catalog with images and technical data
Ready for quoting in hours vs. weeks of manual work
Key Benefits:
Reduce configuration errors by 95%
Process RFQs 10x faster
Onboard distributor catalogs in days not months
Eliminate manual data entry
Ensure quote accuracy from complex configurationse.
Servicecpq semi-automated agents for your contract management.
Servicecpq Contract AI agents solution track actual service costs vs. projected costs, monitor equipment utilization patterns, detect repeat failures, flag margin erosion, and alert management when contracts exceed cost thresholds—enabling proactive intervention before significant losses occur.
Semi-automated AI agents handle routine workflow tasks autonomously (notifications, documentation, standard approvals) while flagging exceptions and critical decisions for human review—balancing efficiency with quality control and expert judgment.
Servicecpq Repair Agentic solution is a semi-automated agentic solution that orchestrates the complete repair lifecycle from component intake through final billing. It autonomously manages workflow steps while maintaining human oversight at critical decision points.
Let's Co-Develop the Future of Aftersales — With Your Data
Bring your data, your domain expertise, and your challenges. We'll apply our AI models to help you fight back against third-party suppliers, improve margins, and build a competitive service edge — together.
Pilot with Your Data
