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Artificial Intelligence

One AI Engine. Every Aftersales Decision.

ServiceCPQ AI analyzes installed base, usage, service, and sales data to drive smarter quotes, warranties, job planning, pricing, and inventory decisions.

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How ServiceCPQ AI Works

Three Assistants. One AI Engine.
End-to-End Aftersales Intelligence.

ServiceCPQ AI supports your entire aftersales value chain — from opportunity discovery to service planning — through three purpose-built AI assistants that work across your systems.

AI Assistant

Core Brain

Turn free text, reports, and service inputs into structured, validated records.

Claims, quotes, service reports, job cards — auto-filled, auto-validated, AI-powered.

Sales Assistant

Opportunity Hunter

Identify high-opportunity leads using installed base, usage, and buying history.

Find gaps in entitlement, predict upgrade needs, guide offers and margins.

Service Assistant

Execution Copilot

Assist technicians and processors with job planning, warranty checks, and parts kits.

Recommend job hours, parts bundles, warranty validation, fraud detection.

AI Assistant

Your Command Center for Aftersales Automation

Interact in plain English. Upload reports. Get structured actions instantly.

ServiceCPQ AI Assistants convert your text, uploads, and prompts into real-time insights, transactions, and decisions.

Five Assistants in One Powerful Interface

Warranty Assistant

File claims. Validate faster.

Quickly register equipment, raise claims via free text, guided flows, or by uploading service reports. Extend or check warranty coverage instantly.

Quote Assistant

Turn service needs into quotes — in seconds.

Generate repair or maintenance quotes using natural language, Excel uploads, or guided inputs. Add parts, labor, and misc. charges with AI recommendations.

Inventory Assistant

Check stock. Raise PRs. Get lead times.

Ask about part availability, see stock positions, or raise purchase requests using plain text prompts. Lead time and multi-location support built-in.

Kit Assistant

Find the right kit for the job.

Use guided selection or job context to auto-generate service kits. Identify recommended kits for repairs, overhauls, and preventive maintenance jobs.

Order Tracker

Know where every part is.

Track order status, view shipment details, and get proactive updates on delays — all by typing or asking naturally.

Plug In Your Data, Power Up Your AI

Connect your maintenance records, sales history, and usage data — and instantly run tailored AI models.
No retraining. No delays. Just tweak your rules and start getting insights from day one.

AI Assistants

Intelligent Guidance for Your Entire Team

Empower your sales and service teams with AI-driven insights that drive revenue, improve efficiency, and deliver exceptional customer experiences.

Sales Assistant
Service Assistant

Sales Assistant

Turn Installed Base Into Revenue

Help your sales team uncover untapped service opportunities, apply smart pricing, and close faster — all from the data you already have.

Propensity-to-Buy Detection

Know who's ready before they ask.

AI analyzes service history, machine usage, and buying patterns to flag customers most likely to purchase upgrades, plans, or kits.

Gap-to-Entitlement Insights

Spot what's missing — and sell it.

Identify coverage gaps in installed base vs. ideal service plans. Recommend warranty extensions, predictive maintenance, or additional contracts.

Margin & Pricing Recommendations

Quote smarter, protect your margins.

Dynamic pricing suggestions based on parts cost, usage history, customer type, and market benchmarks.

Discount Guidance

Offer deals with control.

Intelligent discount suggestions based on volume, customer value, and profitability thresholds — no spreadsheets required.

Sales Assistant Dashboard

AI-powered insights and recommendations

Customer Equipment

Customer
Acme Manufacturing
Industry
Industrial Equipment
Machines
12 Active Units
Contract
Basic Support

AI Recommendations

Upgrade Opportunity

Customer has 5 units with high usage patterns that would benefit from Premium Support upgrade. Historical data shows 78% likelihood of conversion.

$24,500
Potential Value
78%
Conversion Probability
32%
Margin Increase
📊 Discover High-Value Accounts with AI 🤖 Try AI Sales Assistant

Service Assistant

Plan Smarter, Fix Faster

Help your service engineers and planners get it right the first time — with AI-powered job planning, fault analysis, and personalized service recommendations.

Job Planning Intelligence

Recommend job hours, parts, and tools — model by model.

Get auto-generated job plans based on machine model, job type, and machine age. Includes estimated labor hours, required parts, and consumables.

Repair & Warranty Insights

Diagnose better with fault-mode intelligence.

AI links historical fault modes, failure codes, and service records to predict what parts may be needed — and whether it's under warranty.

Parts & Labor Recommendations

No more guesswork in quoting or dispatching.

Based on job type and equipment condition, suggest precise parts kits and labor breakdowns to streamline quoting and field execution.

Service Program Recommendations

Offer the right service at the right time.

AI suggests appropriate maintenance programs based on usage, warranty history, and service frequency — including predictive coverage options.

Service Assistant Dashboard

AI-powered service planning and execution

Equipment Details

Model
XC-5000 Compressor
Serial
XC5-78921
Installation
June 2023
Warranty
Active (Premium)

AI Service Recommendations

Preventive Maintenance Required

Based on operating hours and sensor data, this unit is due for valve system inspection and bearing replacement. Recommended maintenance window: Next 14 days.

4.5 hrs
Estimated Labor
PM-Kit #42
Recommended Parts
Covered
Warranty Status
🧰 Try Job Planner on Your Machines 🧠 See How Smart Service Gets Done
ServicecpqAI - CTA Fold

Let's Co-Develop the Future of Aftersales — With Your Data

Bring your data, your domain expertise, and your challenges. We'll apply our AI models to help you fight back against third-party suppliers, improve margins, and build a competitive service edge — together.

Pilot with Your Data
Group 7

Transforming Service Excellence Together

About us

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Contact

Auxentios Technology Solutions Private Limited, HSR Layout, Bangalore

ashok@auxentios.com  +91 824 936 0885

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