OEM Customer Portal - Complete Self-Service Solution

ServiceCPQ - Industrial Commerce & CPQ for B2B

Win the Customer Journey, Not Just the Transaction

ServiceCPQ transforms how industrial manufacturers serve their customers - from simple configurations to parts and service purchase to complex service scheduling, all in one intelligent platform.

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Myth → E-commerce is an immature space for businesses like ours.

Service is the New Sales.

Your customers don't agree - 67% now prefer digital channels at every buying stage. Don't let outdated thinking cost you revenue.

OEM Customer Portal Screenshots showing various platforms and interfaces

E-commerce Integration

Multi-Platform Offerings

Self-Service Portal Access

Document Management

More Spare Parts Sales

Leading companies capture 40% more spare parts revenue by making ordering as easy as Amazon - while third-party distributors lose market share.

Long-Term Service Agreements

Top performers secure 60% more long-term service contracts by offering transparent scheduling and proactive maintenance through digital platforms.

Collaboration

Manufacturers with collaborative configuration tools close 3x more complex deals by enabling real-time customer-dealer partnerships.

Digital Services

Digital services represent a $2.3B untapped market - yet 73% of manufacturers still rely on manual processes.

The Complete Customer Journey with AI

The smartest way to serve your Customers

From initial research to ongoing service, ServiceCPQ supports every touchpoint in your customer's industrial buying journey.

Start with your business goals

Choose a strategy that aligns with your business model - whether you sell direct to customers or through dealers, focus on parts revenue or service contracts. ServiceCPQ adapts to your approach.

Maximize revenue from your installed base through strategic parts sales and maintenance contracts - turning every piece of equipment into a recurring revenue stream

End-to-end service management from predictive maintenance to full lifecycle support

Create rules for engagement, transactions, and order fulfillment with customers and distributors

Leverage our platform, your existing assets, and AI to create purpose-built experiences that increase customer lifetime value by 40%. Whether it's self-service CPQ, parts ordering, warranty support, or technical documentation, we'll help you deliver impactful, live and on-demand experiences throughout the customer lifecycle.

Centralized technical documentation, manuals, and support materials accessible 24/7

Streamlined ordering process with easy returns, warranty claims, and replacement tracking

The good news?

The good news? Leading manufacturers are already proving this works. You can overcome these challenges:

42.3%

Increase in Customer Satisfaction

28%

Reduction in Support Costs

35.7%

Improvement in Response Time

But technology alone isn't enough. Success lies in knowing how to design and execute an effective customer service strategy—and that's where our expertise makes all the difference.

McKinsey Research Report

McKinsey data shows that even average-performing manufacturers see remarkable results with strategic service platforms

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SOLUTIONS → FOR YOUR B2B CUSTOMERS

Why Industrial Manufacturers Should Choose ServiceCPQ

Everything your customers need, integrated into one powerful platform. For industrial companies looking to monetize their installed base, our AI-powered platform is purpose-built to help you create a seamless customer journey for your new products, parts, and service support.

AI Personalisation

Tailor your approach with AI by segmenting customers into groups like 'Top Customers' or 'Distributors'and 'Under-Served Customers.' Create personalized environments for each segment and offer product and service recommendations based on user activity, history, and preferences.

Engage customers in new ways

Engage your customers through innovative self-service tools. Help them find their products, register new products and warranty, track service history for equipment & componenets, find technical documents, videos, and FAQs.

Integrate with Lean Inventory

Integrate Supply-chain and inventory-management systems with the e-commerce system to ensure that customers instantly know about potential delays.

Everything your customers need in one platform

From self-service cpq to parts ordering to warranty claims, our comprehensive platform provides all the tools your customers need for complete self-service success.

E-commerce & CPQ

Streamlined parts ordering with intelligent configuration, pricing, and quoting tools.

Self-Service Repair

Comprehensive repair guides, troubleshooting tools, and maintenance schedules.

Warranty Support

Easy warranty claims processing and status tracking for complete transparency.

Document Library

Centralized access to manuals, specifications, and technical documentation.

Returns & Replacements

Simplified return process with real-time tracking and automated replacement ordering.

Analytics & Insights

Comprehensive reporting and analytics to optimize customer experience and operations.

Ready to transform your customer experience?

Join leading OEMs who trust our platform to deliver exceptional customer service and drive business growth.

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PLATFORM

CPQ SOLUTIONS

AFTER-SALES SOLUTIONS

AI SOLUTIONS

Transform Aftersales with AI

Drive Business Outcomes

Enhance Operational Efficiency

Industry Solutions & Real-World Use Cases