Win the Customer Journey, Not Just the Transaction
ServiceCPQ transforms how industrial manufacturers serve their customers - from simple configurations to parts and service purchase to complex service scheduling, all in one intelligent platform.
Request Free Demo Learn MoreService is the New Sales.
Your customers don't agree - 67% now prefer digital channels at every buying stage. Don't let outdated thinking cost you revenue.
More Spare Parts Sales
Leading companies capture 40% more spare parts revenue by making ordering as easy as Amazon - while third-party distributors lose market share.
Long-Term Service Agreements
Top performers secure 60% more long-term service contracts by offering transparent scheduling and proactive maintenance through digital platforms.
Collaboration
Manufacturers with collaborative configuration tools close 3x more complex deals by enabling real-time customer-dealer partnerships.
Digital Services
Digital services represent a $2.3B untapped market - yet 73% of manufacturers still rely on manual processes.
The smartest way to serve your Customers
From initial research to ongoing service, ServiceCPQ supports every touchpoint in your customer's industrial buying journey.
Start with your business goals
Choose a strategy that aligns with your business model - whether you sell direct to customers or through dealers, focus on parts revenue or service contracts. ServiceCPQ adapts to your approach.
Create rules for engagement, transactions, and order fulfillment with customers and distributors
Leverage our platform, your existing assets, and AI to create purpose-built experiences that increase customer lifetime value by 40%. Whether it's self-service CPQ, parts ordering, warranty support, or technical documentation, we'll help you deliver impactful, live and on-demand experiences throughout the customer lifecycle.
The good news?
The good news? Leading manufacturers are already proving this works. You can overcome these challenges:
But technology alone isn't enough. Success lies in knowing how to design and execute an effective customer service strategy—and that's where our expertise makes all the difference.
McKinsey Research Report
McKinsey data shows that even average-performing manufacturers see remarkable results with strategic service platforms
Why Industrial Manufacturers Should Choose ServiceCPQ
Everything your customers need, integrated into one powerful platform. For industrial companies looking to monetize their installed base, our AI-powered platform is purpose-built to help you create a seamless customer journey for your new products, parts, and service support.
AI Personalisation
Tailor your approach with AI by segmenting customers into groups like 'Top Customers' or 'Distributors'and 'Under-Served Customers.' Create personalized environments for each segment and offer product and service recommendations based on user activity, history, and preferences.
Engage customers in new ways
Engage your customers through innovative self-service tools. Help them find their products, register new products and warranty, track service history for equipment & componenets, find technical documents, videos, and FAQs.
Integrate with Lean Inventory
Integrate Supply-chain and inventory-management systems with the e-commerce system to ensure that customers instantly know about potential delays.
Everything your customers need in one platform
From self-service cpq to parts ordering to warranty claims, our comprehensive platform provides all the tools your customers need for complete self-service success.
E-commerce & CPQ
Streamlined parts ordering with intelligent configuration, pricing, and quoting tools.
Self-Service Repair
Comprehensive repair guides, troubleshooting tools, and maintenance schedules.
Warranty Support
Easy warranty claims processing and status tracking for complete transparency.
Document Library
Centralized access to manuals, specifications, and technical documentation.
Returns & Replacements
Simplified return process with real-time tracking and automated replacement ordering.
Analytics & Insights
Comprehensive reporting and analytics to optimize customer experience and operations.
Ready to transform your customer experience?
Join leading OEMs who trust our platform to deliver exceptional customer service and drive business growth.
