Stop warranty leakage before it becomes millions.
AI agents intake claims, check them against policy and config, adjudicate consistently, and settle — clearing months of backlog in days and surfacing leakage the moment it starts.
Where warranty margin disappears.
Manual, inconsistent claims handling quietly erodes one of your biggest cost lines.
Inconsistent adjudication
Every adjuster decides differently. Goodwill pays out on claims that policy would decline.
Backlog & slow settlement
Claims pile up for weeks; dealers and customers lose patience and trust.
Leakage you can't see
Supplier-recovery and fraud signals go unnoticed until the annual number lands.
Warranty policy and contracts, not tribal knowledge.
Coverage rules live in the system as structured policy — not in an adjuster's head or a PDF nobody reads twice.
Coverage terms, exclusions and durations modelled per product line and market, versioned over time.
Standard, extended and dealer-funded warranty contracts tracked against every serial number.
Registers new machines into warranty automatically and keeps coverage updated as ownership or configuration changes.
Dealer claims, adjudicated and recovered automatically.
AI agents intake, validate and adjudicate dealer-submitted claims against policy and entitlement.
Recoverable cost identified and back-charged to the responsible supplier automatically.
Returned failed parts tracked, inspected and linked back to the claim and the supplier recovery case.
Reserve forecasts, failure trends and dealer claim patterns visible in real time, not quarterly.
One of the most sophisticated warranty engines in machinery.
Warranty is our flagship. Under the hood it is a full entitlement, recovery, and analytics system — not a claims inbox.
Coverage, terms & config checked automatically on every claim.
Recoverable costs identified and claimed back from suppliers.
Outlier claims and patterns surfaced before they pay out.
Leakage, failure trends & reserves visible as they move.
Presented to the VP of Service and team at a €12B European welding-equipment manufacturer to automate warranty claims across 200 dealers, replacing manual, inbox-based adjudication — well received on solution fit.
Why a generic claims inbox can't do this.
The warranty lifecycle, automated end to end.
From the moment a claim is created to the cash recovered from a supplier, agents handle the routine and escalate only the exceptions.
Targets our warranty engine is built to hit.
Design targets shown as direction, not guaranteed outcomes. Modelled to your policy during evaluation.
Built for manufacturing warranty, not generic tickets.
Coverage decisions tied to the exact as-built machine, options and service history.
Automated back-charging with evidence packs — turning warranty cost into recovery.
Proactive campaign and recall handling across the affected installed base.
Correct dealer-specific labor and parts reimbursement applied every time.
Outlier patterns surfaced across dealers and regions before they pay out.
Every decision logged with rationale for finance, quality and compliance.
Frequently asked questions
Warranty automation uses AI agents to intake, validate, adjudicate and settle warranty claims against structured policy and the exact as-built machine — instead of a person manually checking coverage against a PDF for every claim.
Claims are captured from any channel and enriched with machine configuration and service history. Agents apply policy consistently, approve or decline standard claims automatically, and route genuinely ambiguous cases to a human with a clear rationale.
Once your policy is modelled in the system, standard-claim adjudication time typically moves from weeks to hours, which lets months of accumulated backlog clear in structured batches rather than one claim at a time.
Yes. Recoverable cost is identified automatically on every claim and back-charged to the responsible supplier with an evidence pack, instead of being tracked manually in a spreadsheet after the fact.
ServiceCPQ connects to your ERP, DMS and CRM through the platform's data and integration fabric, so claims, entitlement and settlement stay in sync with your systems of record rather than requiring a separate warranty database.