Traditional dealer systems manage job cards and parts. But they don’t convert machine alerts into service revenue, don’t surface failure insights from OEM data, and don’t help dealers sell more. ServiceCPQ brings AI-powered insights, alert-to-action workflows, and revenue intelligence to your entire partner network.
Dealers generate significant revenue from service, rebuilds, and engineering—but most of it still runs on Excel, disconnected tools, and manual coordination.
Dealers generate 25%+ additional revenue from custom machine configurations like enclosures, AC cabins, and compliance kits.
But quoting takes 2–3 weeks, involving multiple teams with no unified system.
👉 Lost deals and delayed revenue.
High-margin business with 40%+ profitability.
Yet quoting takes 7–28 days, relying on Excel, manual templates, and disconnected workflows.
👉 Slow turnaround and inconsistent margins.
OEMs send large volumes of components for repair.
Dealers track using Excel and homegrown tools, struggling with visibility and pricing.
👉 Operational chaos and revenue leakage.
From basic AMC to full maintenance contracts, everything is managed in silos.
No visibility into profitability or guidance on whether to continue or exit contracts.
👉 Dealers lose money without knowing it.
This is not just a system gap.
It’s a missing intelligence layer in the aftermarket ecosystem.
Your DMS tracks jobs and parts. But it doesn’t: Convert machine alerts into service opportunities Recommend parts based on failure patterns Surface insights from OEM service data ServiceCPQ changes that — with AI-led dealer intelligence and monetization.
Excavators, loaders, dozers, cranes, construction machinery
Underground mining equipment, surface mining, drilling rigs
Industrial HVAC systems, air compressors, cooling equipment
Industrial CNC, welding equipment, automated plant machinery, welding systems
Purpose-built to solve real dealer challenges—engineering complexity, rebuild quoting delays, contract visibility, and parts intelligence.
Capture claims, service requests, and rebuild requirements through natural language. Automatically extract data, validate coverage, and trigger workflows—eliminating manual entry.
Instant warranty status check, AMC contract validation, parts coverage lookup, and eligibility confirmation—before service work begins, preventing costly claim denials.
Machine-level service records, parts replacement history, maintenance schedules, technician notes, and lifetime cost tracking—complete visibility into every asset across your network.
AI-powered parts recommendation based on failure patterns, real-time inventory visibility across dealer network, automatic reorder triggers, and cross-reference compatibility checks.
Dedicated portals for OEMs, dealers, service partners, and end customers—each with role-based permissions, workflows, and dashboards tailored to their specific needs.
Know which contracts to grow, renegotiate, or exit. Track real-time profitability across AMC, full maintenance, and rebuild programs—with AI guidance on margin optimization.
AI agents handle routine tasks so your team focuses on high-value customer relationships
Natural language AI understands claim descriptions, extracts key details, pulls service history, verifies coverage, and routes to appropriate approver—eliminating manual form filling.
AI analyzes failure patterns, machine hours, service history, and OEM parts bulletins to recommend exact parts needed—reducing diagnosis time and preventing incorrect parts ordering.
AI monitors service intervals, machine hours, and failure trends to generate proactive maintenance alerts—preventing breakdowns and creating service revenue opportunities for dealers.
Network-wide analytics, warranty cost tracking, dealer performance monitoring, parts intelligence, claim approval workflows, and policy management.
Customer machine tracking, warranty claim submission, service scheduling, parts ordering, invoice management, performance dashboards, and training resources.
Service job assignment, claim submission, parts requests, technician time tracking, customer communication, mobile app access, and earnings visibility.
Machine registration, warranty lookup, service history, maintenance reminders, service booking, claim status tracking, and document access.
ServiceCPQ Partner Portal integrates seamlessly with your ERP, DMS, telematics, and parts systems. Real-time data synchronization ensures accuracy across your entire ecosystem.
ERP Systems
Telematics
Parts Systems
Open API
Schedule a personalized demo to see how our AI-powered partner portal streamlines warranty claims, service operations, and dealer management for industrial OEMs
💬 Questions? Email us at ashok@servicecpq.com or call +91 (824) 936-0885
