Maximize service revenue from your installed base
The Proactive Sales Gap: As one executive shared, "Most of our service revenue comes from customer requests, but we are struggling to proactively sell the parts and services that our customers need.
Beyond the First Sale: Where Growth Truly Lies
Most industrial companies invest heavily in equipment sales but far less in service sales. Matching that effort in the aftermarket unlocks recurring revenue, customer stickiness, and long-term advantage.
Software Misfit
CRM Mismatch for Service → Most CRMs are designed for product sales, not service. Companies force-fit workflows, leading to poor visibility and lost service opportunities.
ERP is Backend-Heavy → ERPs are strong in finance and supply chain but not in customer-facing service design, quoting, and selling—causing ad-hoc, experimental approaches..
Reactive vs. Proactive Operations
Reactive Parts Management → Parts are treated like products and only addressed when a field request arises. In the digital era, parts should be sold proactively to minimize downtime and build loyalty.
Fragmented Service Execution → Service bundles and contracts are often created offline in spreadsheets, then pushed into quotes. This misalignment causes delivery gaps, disputes, and scope creep.
Outdated Pricing Models
Non-Scientific Service Pricing → Service pricing is usually cost + markup, ignoring machine age, utilization, and customer context.
Rigid Parts Pricing → ERP-driven pricing treats parts like standard products, overlooking captive vs. non-captive parts, buying patterns, and true market value.
Disconnected Customer Experience
Siloed Systems → Teams juggle multiple tools (ERP, CRM, Excel), making service sales slow and error-prone.
Lack of Real-Time Insights → Without integrated pricing, parts intelligence, and service design, customer engagement remains reactive instead of strategic.
Organize → Manage → Optimize: Lean Parts Operations
Our three-step approach democratizes parts operations, empowers service teams & partners, and provides parts teams with lean, intelligent automation while maintaining seamless SAP integration.
ORGANIZE
Comprehensive Parts Catalog for Manufacturers
- Parts 360° View
- Kits Management
- AI-Assisted Kits
- Repair BOM
- Parts Price
MANAGE
Streamlined order & inventory management with SAP integration and intelligent automation
- Parts Order (E-Commerce + Counter)
- Dynamic Allocation
- Reserve Parts
- Purchase Requisitions
- Order Fulfillment Sync
OPTIMIZE
AI-powered optimization with automated transactions and intelligent insights
- Inventory Assistant
- Dynamic Pricing
- Parts Segmentation
- Demand Analytics
- Margin & Discount with AI guidance
Parts 360° View & Intelligent Templates
Comprehensive parts organization with 360° visibility, intelligent kits management, and AI-assisted templates for repairs and maintenance operations.
Parts 360° View
Complete visibility into parts information, availability, locations, pricing, and usage history. Access comprehensive parts data from multiple angles with real-time SAP integration for accurate inventory levels.
Parts Kits Management
Create, modify, and manage parts kits for common repairs and maintenance procedures. Standardize kit configurations across different equipment types and service levels with version control and approval workflows.
AI-Assisted Kits
Intelligent recommendations for kit optimization based on usage patterns, failure analysis, and historical data. AI suggests kit improvements, alternative parts, and optimal quantities for maximum efficiency.
Repair Templates & BOM
Pre-built repair templates with complete bill of materials for common procedures. Create standardized repair workflows with parts lists, labor requirements, and step-by-step instructions for consistent service delivery.
Lean Inventory Operations with SAP Integration
Streamlined inventory management that democratizes parts operations. Service teams can allocate, order, and transfer parts while maintaining seamless SAP synchronization and intelligent automation.
Stock Transfer (STO)
Simplified stock transfer operations between locations with automated SAP integration and real-time tracking
Dynamic Parts Allocation
Intelligent allocation system that automatically finds available stock or initiates transfers when parts aren't available locally
Reserve Parts
Reserve parts for service orders, dealer operations, and ecommerce orders with automated reservation management
Purchase Requisitions
Automated PR creation when stock is not available anywhere, with intelligent supplier recommendations and approval workflows
Partial Allocation
Smart partial allocation for orders when full quantities aren't available, with automatic backorder management
Order Fulfillment Sync
Real-time synchronization of order fulfillment data with SAP for accurate inventory and financial reporting
Inventory Assistant & Intelligent Automation
AI-powered inventory assistant handles routine transactions automatically while providing intelligent insights for optimization. Empower parts teams with lean operations and data-driven decision making.
Inventory Assistant
AI-powered assistant handles routine transactions like stock transfers, price updates, and parts substitution automatically. Reduces manual work and ensures consistency across operations.
Automated Price Updates
Intelligent price management with automated updates based on cost changes, market conditions, and pricing policies. Maintains pricing consistency across all channels and locations.
Smart Parts Substitution
AI-driven parts substitution recommendations when primary parts are unavailable. Considers compatibility, pricing, availability, and customer preferences for optimal alternatives.
Demand Analytics
Advanced analytics provide insights into parts demand patterns, seasonal trends, and usage forecasting. Optimize inventory levels and reduce carrying costs while ensuring availability.
Performance Insights
Comprehensive dashboards show key performance indicators for parts operations, service efficiency, and inventory optimization. Data-driven insights for continuous improvement.
Design → Sell → Optimize : Scalable Service Excellence
Our three-step approach transforms service from ad-hoc and spreadsheet-driven to structured, scalable, and customer-centric. From scientific pricing and bundled offerings to seamless delivery alignment, we help service teams sell with confidence and deliver with consistency.
Design
Comprehensive Service catalog for your service operation
- Service Portfolios
- Maintenance Bundles
- Pre-Built Repair Options
- Parts Agreements
- Service Plans
SELL
Turn service from ad-hoc to predictable with digital tools that make selling structured, fast, and profitable.
- Guided Quoting
- Scientific Pricing Models
- Contract & Bundle Sales
- Purchase Requisitions
- Entitlement Checks
OPTIMIZE
Continuously improve margins, renewals, and customer satisfaction with insights and automation
- Service Analytics
- Renewal & Upsell Engine
- Installed Base Intelligence
- Pricing Optimization
- Feedback Loop
Revolutionizing Parts Operations & Service Revenue
Our comprehensive parts management platform delivers measurable improvements across service efficiency, inventory optimization, and revenue growth while maintaining seamless SAP integration.
Democratized Parts Access
Service teams gain direct access to parts operations, reducing bottlenecks by 70% and enabling faster response to customer needs while maintaining proper controls and approvals.
45% Service Revenue Optimization
Empower service teams who drive 45%+ of parts revenue with proper tools, resulting in improved parts allocation, faster order processing, and increased service efficiency.
80% Faster Transaction Processing
Inventory assistant automates routine transactions like STOs, price updates, and parts substitution, dramatically reducing manual work and processing time.
Complete Parts Visibility
Parts 360° view provides comprehensive visibility into inventory, pricing, and availability across all locations while maintaining friendly interfaces over complex SAP systems.
Seamless SAP Integration
Maintain full SAP integration while providing user-friendly interfaces. Real-time synchronization ensures data accuracy and compliance with existing business processes.
AI-Powered Intelligence
Intelligent automation, demand forecasting, and optimization recommendations drive continuous improvement in inventory management and parts operations efficiency.
Ready to democratize your parts management?
Join leading OEMs already using our lean inventory platform to empower service teams, optimize parts operations, and maximize the 45%+ service contribution to parts revenue with seamless SAP integration.
