Configure, Quote & Sell Complex B2B Products in Minutes, Not Hours.
The only B2B ecommerce platform with built-in CPQ – handle complex configurations, parts sales, and service orders seamlessly.
65% vs 24%: Why Sales-Led Quoting Lags behind Customer Self-Service
Gartner research shows B2B buyers who manage their own purchasing process close high-quality deals 65% of the time—compared to only 24% for sales-led transactions. Yet most equipment manufacturers force customers through sales teams because their CPQ tools weren't built for self-service. The result: lost deals, longer cycles, and customers frustrated by 'submit for quote' bottlenecks on make-to-order and make-to-measure configurations.
The Numbers Don't Lie
Your manual sales processes are bleeding revenue while customers abandon complex buying journeys
of B2B buyers abandoned purchases due to complex buying processes
average quote lead time vs. customer expectation of same-day
EBIT margins from aftermarket services vs. 10% for new equipment
will switch suppliers for better digital experience
The Problems Keeping You Awake at Night
Transaction Cost Hemorrhaging
Your sales team spends 60% of their time on administrative tasks instead of selling. Every manual quote involves multiple touchpoints, system reconciliations, and approval chains.
Pain Points:
- Manual data consolidation between CRM, ERP, and pricing systems
- Technical inconsistencies leading to quote errors and rework
- Sales reps acting as project managers instead of revenue generators
- Pricing governance failures resulting in margin erosion
The Customer Experience Disconnect
Your customers live in an Amazon world but buy machinery in a 1990s world. They research 80% of their purchase online before talking to sales, yet you force them through antiquated processes.
Customer Frustrations:
- Can't get simple pricing without lengthy sales calls
- No visibility into order status or delivery timelines
- Separate systems for initial purchase vs. aftermarket needs
- Having to re-explain requirements to different team members
Aftermarket Revenue Invisibility
You're sitting on a goldmine but can't access it. Your installed base generates 3x the revenue potential in aftermarket services, but poor visibility means you capture less than 30% of available opportunity.
Lost Opportunities:
- Customers buying spare parts from third parties at 40% lower margins
- Maintenance contracts expiring without renewal visibility
- Service scheduling conflicts causing unnecessary downtime
- No proactive maintenance recommendations driving customer loyalty
What Your Customers Really Want
Understanding the gap between customer expectations and your current delivery
Autonomy Over Control
B2B buyers want the power to configure, price, and purchase when they need it, not when your sales team is available. They've already done 80% of their research online.
Speed Over Perfection
Service providers must turn around repairs in half a day. Your customers' uptime depends on immediate access to parts, pricing, and service scheduling.
Predictability Over Variability
Fixed-price lifecycle service packages convert unpredictable aftermarket costs into stable, budgetable expenses. Customers want guaranteed uptime, not surprise repair bills.
Why ServiceCPQ Commerce?
Our platform solves each problem with targeted intelligence, not generic features
Complete Self-Service for Standard Products
Configure, price, and order standard products online without sales intervention. Your customers get instant quotes, you eliminate transaction costs.
Capabilities:
- Real-time product configuration with compatibility checking
- Dynamic pricing based on volume, customer tier, and market conditions
- Automated credit approval and order processing
- Integration with ERP
Intelligent Collaboration for Complex Products
Advanced products get sales support precisely when needed. AI-driven recommendations guide customers through complex configurations while seamlessly escalating to technical experts.
Capabilities:
- Guided configuration with intelligent constraint checking
- Collaborative quoting with sales overlay for complex scenarios
- Technical expert escalation within the same platform
- Version control and approval workflows
Proactive Service Ecosystem
Transform aftermarket from reactive repairs to predictive partnerships. Your platform becomes the command center for their entire equipment lifecycle.
Capabilities:
- Predictive maintenance scheduling based on usage data
- One- Click Spare parts & Kits ordering
- Service scheduling synchronized with production calendars
- Warranty tracking and automated claims processing
Calculate Your Revenue Recovery
Enter your company details to see potential savings
Your Potential Annual Recovery
$2.4MBased on 25% efficiency gain + 15% aftermarket increase
Business Impact Metrics
Real results from companies who solved these exact problems
Operational Efficiency
Revenue Growth
Customer Satisfaction
Ready to Stop Losing Revenue to Manual Processes?
Join hundreds of industrial companies who have transformed their sales processes and captured millions in previously lost aftermarket revenue.
