Medical device sales teams lose deals to slow quoting, wrong kit configurations, and compliance documentation that isn't ready when the customer asks. ServiceCPQ handles configure-price-quote for medical devices, surgical kits, and hospital equipment — with CE, FDA, and MDR compliance flags embedded in the configuration logic.
Standard CPQ platforms were built for industrial products or software subscriptions. Medical devices have regulatory compliance embedded in the configuration, kit and tray assembly logic, multi-tier hospital channel pricing, and clinical evidence requirements at the quote stage. None of that is handled out of the box by SAP CPQ, Salesforce CPQ, or generic quoting tools.
Medical device and healthcare CPQ spans capital equipment, consumables, surgical kits, and service contracts. ServiceCPQ handles all four from a unified product and compliance object.
The surgical kit configurator selects components by procedure type, patient profile, and sterility requirement — with CE/FDA compliance status and UDI reference on every line item. Hospital-specific preference lists applied automatically.
Every capability in ServiceCPQ for medical devices was designed around the regulatory, channel, and configuration complexity that generic CPQ platforms paper over.
Medical device distribution is multi-tier — direct sales, national distributors, regional dealers, and hospital procurement all need different quoting experiences. ServiceCPQ's multi-portal architecture serves all four from one product and compliance master.
Every device in your catalogue carries its regulatory attributes — CE class, FDA clearance number, MDR risk classification, UDI. The CPQ configuration logic uses these attributes to prevent non-compliant quotes from ever being generated.
Market-destination rules enforce the right compliance framework automatically. Quoting an IVD device for the EU market triggers MDR/IVDR rules. Quoting for the US triggers FDA classification checks. Your sales team doesn't need to know the difference.
Generic CPQ platforms require extensive custom configuration to handle medical device compliance, kit assembly, and multi-portal channel requirements. ServiceCPQ handles these natively.
| Capability | Salesforce CPQ / SAP CPQ / Generic | ServiceCPQ |
|---|---|---|
| CE/FDA/MDR compliance in configuration logic | ✗ Requires custom fields and manual validation rules | ✓ Native compliance attributes embedded in product and config objects |
| Surgical kit and tray CPQ | ✗ No procedure-based kit assembly logic out of box | ✓ Procedure-based kit configurator with compliance per line item |
| Multi-portal architecture (hospital / distributor / direct) | ~ Possible with multiple licence tiers and custom portal build | ✓ Native 4-portal architecture, different pricing and compliance rules per portal |
| GPO contract pricing auto-applied | ~ Requires CRM integration and custom pricing waterfall build | ✓ GPO contract eligibility checked and pricing applied at configuration |
| IFU and compliance doc auto-attach | ✗ Manual document management, not tied to product configuration | ✓ Documents auto-attached based on device, market, and regulatory class |
| UDI traceability across kit BOM | ✗ No native UDI object or kit-level traceability | ✓ UDI-DI and UDI-PI on every BOM line, kit and assembly level |
| Service contract from device quote | ~ Requires separate service cloud or field service integration | ✓ Service contract, PM programme, and warranty bundled at quote stage |
| Deployment timeline | ✗ 12–24 months with medical device customisation | ✓ 90-day paid pilot scoped to your device family and channel |
We configure a working demo against your actual device catalogue — your kit types, your channels, your compliance requirements. 45 minutes. You see exactly what your clinical sales team and distributors would use.
Or email: ashok@servicecpq.com · 90-day paid pilot · Scoped within 2 weeks
