ServiceCPQ’s aftermarket platform turns warranty, parts, service contracts, and field service into a structured revenue stream — not a cost centre. Built for OEMs managing equipment in the field.
Equipment manufacturers generate 2–3× more lifetime value from aftermarket than from initial equipment sales — yet most struggle to connect installed-base intelligence, complex quoting, and dealer execution in one place.
Expired warranties, equipment running without service contracts, and entitlement gaps sit hidden in your ERP. No alert, no action — the opportunity silently expires.
A single-line ERP quote hides scope. Delivery teams discover 1,000+ BOM items not in the contract — customers dispute the invoice and trust erodes.
Teams guess at hours, parts, and labour for multi-year maintenance contracts. Margins erode in year two when actual costs diverge from the estimate.
Dealers work from spreadsheets and email chains. OEM pricing rules don’t reach the channel — attach rates suffer and no one knows until quarter-end.
Equipment manufacturers with 500+ assets typically find $2–4M in unaddressed service opportunities in the first revenue gap scan — with no data migration required.
For most industrial OEMs, aftermarket should represent 30–40% of total revenue. Most capture less than half that — because warranty, parts, and service are managed in disconnected systems with no commercial intelligence.
ServiceCPQ connects every aftermarket revenue stream into one platform — with AI to find the gaps and automation to close them.
Deploy the full suite or start with the modules that address your highest-priority revenue leakage — all modules share the same equipment, customer, and warranty data foundation.
AI-powered warranty claim validation — eligibility checks, document completeness, fraud signals, and supplier recovery — processed in minutes, not days.
AI-driven parts identification, margin-optimised pricing, and demand forecasting — with Automatch to recommend the right part for any equipment configuration.
Track every unit’s service history, schedule preventive maintenance, manage field service orders, and trigger contract renewals — tied to actual asset usage data.
Configure, price, and sell service contracts at point-of-sale or anytime in the equipment lifecycle — with renewal automation and proactive upsell triggers.
Assess, scope, and quote equipment rebuilds — from component-level inspection checklists to rebuild CPQ that prices labour, parts, and subcontracts in one workflow.
Propensity scoring, gap-to-entitlement analysis, AI assistant for CPQ, and Automatch — the intelligence layer that runs across all aftermarket modules to surface revenue opportunities.
Book a 30-minute session. We’ll show you exactly which modules address your revenue leakage — with numbers specific to your fleet size and product mix.
