ServiceCPQ
Aftermarket · Equipment CPQ for Service

The equipment CPQ, extended to everything after the sale.

Aftermarket sales software built as your equipment CPQ, extended past the first sale: contracts, PM plans, extended warranties, parts and kits, digital subscriptions, and repair & rebuild programs across many locations — found, configured, priced and quoted on one engine, against a live model of your installed base.

Why it drives revenue

A commercial engine that finds the opportunity before the quote begins.

Granular opportunity view
Installed-base visibility by customer & asset, with AI-driven leads.
Offers matched to needs
Needs mapped from asset health & usage, not guesswork.
Sales pursuing top opportunities
Prioritised queues and live dashboards for managers to coach reps.
Right price, every time
Deal-scoring & dynamic pricing by segment, part and contract type.
Outstanding experience
AI assistants & self-service tracking on every quote.
Two roles, one engine

OEMs generate the opportunity. Dealers and reps execute it.

The manufacturer sits on the data — installed base, entitlement, failure history — and models the catalog and the pricing once. Dealers and reps live at the customer, where the quote actually gets made. This page is one engine serving both: the OEM side generates and governs the opportunity; the rep side executes it fast, inside guardrails, without waiting on head office for a price.

Aftermarket intelligence

It knows who to sell to, and exactly what to sell them.

Two signals rank every opportunity in the installed base. Propensity-to-buy scores whom to sell from asset health, usage and service history; gap-to-entitlement works out what to sell by comparing current coverage against what the fleet actually needs — and hands the rep the recommended package, ready to build into a quote.

Aftermarket intelligence — renewal and at-risk pipeline with recommended packages
At-risk & renewal pipeline — who to sell to, and what
One click, opportunity to quote

From a ranked opportunity to a priced quote, without starting over.

The rep doesn’t retype what the engine already knows. A ranked opportunity carries its machine, entitlement and recommended package straight into the quote generator — AI assembles the packages, the rep reviews and prices, and it’s out the door.

Active Opportunities table with AI cross-sell insights
Active opportunities + AI insights
AI-generated quote packages and quote generator
Quote packages + quote generator
Catalog builder · OEM side

OEMs build the portfolio once. Every rep quotes from it.

Bundles, jobs, kits and pricing are modelled centrally by the manufacturer — so every dealer and rep in every region quotes from the same governed catalog, and an update to a price or a kit reaches all of them at once.

Bundles & tasks

Standard service bundles and task templates modelled once, so every quote starts from an approved building block.

Job libraries

Reusable jobs with their parts, labour and time, built from real work-order history — not a blank estimate.

Kits & part lists

Kits and part lists defined per machine and job, so the right spares attach automatically to the right quote.

Price configurator

Prices, margins, discounts and escalation rules configured centrally by the OEM and enforced everywhere.

Guided by data, not guesswork · Rep side

Reps price with guardrails. Programs improve or retire on evidence.

Every quote line carries pricing guidance, every out-of-policy deal escalates to the right approver, and every program is measured — so the field moves fast without margin walking out the door.

Margin & discount guidance

Every line shows recommended, minimum and maximum discount, so reps quote inside the guardrails instead of negotiating blind.

Escalation pricing

Deals outside policy route automatically to the right approver — dealer or OEM — before they reach the customer.

KPI measures

Win rate, margin and cycle time tracked per program and per rep, so offers improve or retire on evidence, not opinion.

Contract commercial agent

Complex contracts, quoted from history — not a blank page.

MARC, CPH, performance and outcome-based contracts are built from comparable deals and real lifecycle cost, then moved through a pipeline — draft, sent, negotiating, accepted — and converted straight to a contract on acceptance.

Commercial Workspace — quote pipeline from draft to accepted, convert to contract
Commercial Workspace — quote pipeline
One CPQ, every item

Hardware, software, subscriptions and contracts — configured together.

A single quote can carry a machine, its parts, a monitoring subscription, an extended warranty and a service contract — priced as one deal on one graph, because a repair quote knows the warranty status and a PM renewal knows the parts already installed.

Connect every product type to one graph
Apply AI matching across thousands of parts
Adapt across contracts, kits, repair & rebuild
Order Hub

The approved quote doesn’t stop at the quote.

On acceptance, the Order Hub closes the loop to your systems of record — pushing the order, parts and commercial terms into ERP, CRM and the Work Order Copilot, and syncing stock and fulfilment back, so what was sold actually gets done.

Aftermarket platform dashboard — portfolio value, fleet covered, active portfolios
Aftermarket platform — dashboard
Order Hub command centre — active orders, backorders and returns synced to SAP
Order Hub — command centre

Every kind of aftermarket quote, on one engine

Service contracts & PM plans

Multi-year maintenance and CPH contracts priced from real lifecycle-cost data, not guesswork.

Extended warranties

Coverage extensions quoted against the exact as-built machine and its service history.

Parts & kits at scale

Thousands of SKUs matched, priced and bundled into kits automatically — not looked up one by one.

Digital services & subscriptions

Telemetry, monitoring and software subscriptions quoted and renewed on the same engine as the hardware.

Repair & rebuild programs

Component-level assessment through to a full rebuild-vs-replace quote, parts and labour included.

Multi-shop repair programs

One program split and priced across several shops, consolidated back into a single customer quote.

Multi-shop & rebuild programs

A rebuild spanning three shops still comes back as one quote.

01
Scope captured
The rebuild or repair scope is assessed against the asset's full history in the graph.
02
Work split by shop
Component work is routed to the shops best equipped to perform it — labour, parts and lead time matched per shop.
03
Parts matched at scale
Thousands of spare parts matched and priced automatically across every shop's portion.
04
One consolidated quote
Every shop's labour, parts and timeline roll up into a single priced quote for the customer.
FAQ

Frequently asked questions

What is aftermarket sales software?

Aftermarket sales software configures, prices and quotes everything a manufacturer sells after the machine — service contracts, PM plans, extended warranties, parts and kits, digital subscriptions, and repair or rebuild programs. ServiceCPQ runs all of it on the same knowledge graph as the equipment CPQ, so an aftermarket quote already knows the exact as-built machine, its warranty status and the parts already installed.

How is this different from generic CPQ or a parts catalog?

A parts catalog lists SKUs; generic CPQ prices a product. This is the equipment CPQ extended past the first sale: it starts from an opportunity engine that finds who to sell to and what to sell them, lets OEMs build the catalog once, and gives dealers and reps guardrails to execute — all against a live model of the installed base rather than a static price list.

How does it find aftermarket opportunities?

Two signals drive it — propensity-to-buy, scored from asset health, usage and service history, and gap-to-entitlement, which compares what a customer is covered for against what their fleet actually needs. The result is a ranked list of accounts and the specific package to offer each, ready to turn into a quote in one click.

Can OEMs control pricing while dealers and reps still quote fast?

Yes. OEMs model bundles, jobs, kits and pricing centrally in the price configurator; reps then quote from that catalog with margin and discount guidance on every line, and anything outside policy escalates automatically to the right approver before it reaches the customer.

Does it connect to SAP, ERP and CRM?

Yes. Once a quote is approved, the Order Hub closes the loop — pushing the order, parts and commercial terms into your ERP, CRM and the Work Order Copilot, so what was sold gets ordered, fulfilled and executed without re-keying.

Related solutions

See it quote your contracts, parts and rebuild programs.

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