Comprehensive Aftersales ecosystem management and AI-powered insights
Unify your service operations, empower partners, delight customers, and leverage AI for intelligent business decisions across your entire ecosystem.
Get Platform DemoManage your complete OEM ecosystem with unified platforms
Streamline operations across OEM management, partner enablement, and customer self-service with integrated platforms designed for your entire business ecosystem.
Unified Platform Management
Manage your entire ecosystem from OEM operations to partner enablement and customer self-service through integrated, role-based platforms.
OEM Command Center
Complete control over partner onboarding, product support, spare parts intelligence, OEM managed service operations, performance analytics, and customer collaboration all at one place.
Partner Enablement
Dedicated portals for distributors, integrators, and service providers with sales tools, warranty processing, parts ordering, and comprehensive product support modules.
Customer Self-Service
Empower customers with instant access to support resources, product documentation, warranty claims, parts ordering, and community-driven assistance.
Centralized Operations
Manage your entire OEM ecosystem from a single, unified platform with role-based access, multi-tenant architecture, and comprehensive analytics.
Partner Enablement
Empower your partners with dedicated portals, training resources, sales tools, and automated workflows that drive mutual success and growth.
Customer Experience
Deliver exceptional self-service experiences with instant access to support, documentation, warranty processing, and community-driven assistance.
Intelligent AI assistants for every stakeholder
Deploy specialized AI assistants that understand your business context and provide intelligent support across OEM operations, partner activities, and customer interactions.
AI Assistants
Deploy intelligent AI assistants that understand your business context, learn from interactions, and provide personalized support across your entire ecosystem.
Warranty Assistant
Intelligent AI assistant that enables partners and service engineers to submit warranty claims through guided workflows or natural language input - eliminating manual errors, preventing rejections, and accelerating approvals.
Repair Quote Assistant
Intelligent support for sales enablement, product and parts recommendations, service hour receommendations and automated workflow optimization for winning quotes.
Inventory Assistant
24/7 Inventory support with natural language processing, automated stcok transfer, parts ordering, purchase request creation and seamless escalation to human agents when needed.
Natural Language Processing
Advanced NLP capabilities that understand context, intent, and business terminology to provide accurate, relevant responses across all interactions.
Predictive Analytics
Machine learning algorithms that analyze patterns, predict trends, and provide proactive recommendations for better business outcomes.
Continuous Learning
AI assistants that continuously learn from interactions, improve responses, and adapt to your evolving business needs and processes.
Service CPQ AI for intelligent insights and commercial optimization
Transform your commercial operations with AI-powered configure-price-quote engine that delivers intelligent insights, optimizes pricing strategies, and accelerates sales closure.
AI-Driven Commercial Intelligence
Leverage advanced AI algorithms to optimize pricing, predict service needs, recommend optimal configurations, and accelerate opportunity-to-closure cycles.
Intelligent Pricing Optimization
Dynamic pricing algorithms that analyze market conditions, competitor pricing, margin requirements, and customer behavior to optimize profitability and win rates.
Service Insights & Predictions
Predictive analytics for service demand, parts requirements, job hour estimation, and maintenance scheduling based on historical data and machine learning models.
Commercial Engine Automation
End-to-end automation from opportunity identification to quote generation, proposal creation, and sales closure with intelligent workflow optimization.
Margin Intelligence
Real-time margin analysis, profitability optimization, and competitive pricing intelligence that maximizes revenue while maintaining market competitiveness.
Smart Configuration
AI-powered product configuration that recommends optimal solutions, identifies compatibility issues, and ensures accurate specifications for every quote.
Opportunity Scoring
Machine learning algorithms that score opportunities, predict closure probability, and recommend optimal sales strategies for maximum conversion rates.
Frequently asked questions
The ServiceCPQ AI Platform is an enterprise-grade artificial intelligence solution designed specifically for manufacturing organizations and their dealer/service networks. It delivers pre-built AI agents that automate and optimize critical aftersales operations including warranty claims processing, quote-to-order workflows, and inventory management. The platform provides manufacturers with intelligent automation capabilities, workflow optimization, and AI-powered decision-making across their entire partner ecosystem.
ServiceCPQ is a cloud-based aftersales management platform built for manufacturers. It provides dealers, distributors, and service partners with integrated tools for product configuration, pricing, quoting, warranty automation, parts management, service scheduling, and maintenance planning—all within a single platform.
ServiceCPQ is purpose-built for :
Manufacturers with dealer/distributor networks
Equipment manufacturers requiring aftersales service management
Industrial product companies with complex configuration needs
B2B manufacturers managing warranty programs and service contracts
Dealers and distributors needing streamlined CPQ and service tools.
Configure, Price, Quote (CPQ): Product and service configuration with automated pricing
AI-Powered Warranty Automation: Intelligent warranty claim processing and validation
Parts Management & Ordering: Integrated inventory and ordering system
Service Planning: Visit scheduling, maintenance calendars, and service plan customization
Partner Enablement: Tools designed for dealer and distributor networks
Cloud Infrastructure: Accessible anywhere with secure, scalable architecture
Yes. ServiceCPQ provides built-in REST APIs for seamless integration with major enterprise systems including SAP and Salesforce. The platform uses bidirectional API integration to:Inbound Data Sync (from ERP/CRM to ServiceCPQ):
Import master data from SAP (products, pricing, customers, BOMs)
Sync customer and account data from Salesforce
Pull product catalogs and configurations
Import dealer/distributor hierarchies
Synchronize pricing rules and contract terms
Outbound Data Sync (from ServiceCPQ to ERP/CRM):
Send completed orders to SAP for fulfillment
Push warranty claims to ERP for processing
Update inventory transactions and parts movements
Sync quote data back to Salesforce CRM
Transfer service records and maintenance history
Key Integration Features:
Pre-built REST API connectors for SAP and Salesforce
Real-time or scheduled synchronization options
Error handling and data validation built-in
Secure API authentication and encryption
Custom field mapping capabilities
Audit trails for all data transfers
This API-first architecture ensures ServiceCPQ works as an extension of your existing technology stack rather than requiring system replacement, allowing dealers to work in ServiceCPQ while maintaining your system of record in SAP or Salesforce.I.
Industries with complex aftersales needs including:
Heavy equipment and machinery
Industrial automation
HVAC and building systems
Agricultural equipment
Material handling equipment
Manufacturing equipment.
Medical Equipment
Equipment Distributors
Heavy Equipment Dealers
ServiceCPQ is purpose-built for manufacturing CPQ & aftersales rather than initial sales. It integrates post-sale services like warranty management, parts ordering, and maintenance scheduling that traditional CPQ tools don't address. It also has an AI capabaility that automates catalog variant creation, variant approval, supplier catalog submission, service and parts recommendation.
Ready to transform your OEM ecosystem?
Experience the power of unified platform management, intelligent AI assistants, and advanced commercial optimization in one comprehensive solution.
