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Solution Overview - OEM Aftersales & Product Support
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Unlock Hidden Value: The Smart Approach to Your Aftersales Ecosystem

Your customers own your equipment, but that doesn't mean they'll buy your services. Our integrated platform combines Al-powered analytics with proven service sales methodologies to increase service attachment rates, reduce customer churn, and drive profitable growth across your entire service ecosystem.

Solutions For

OEM Managed Aftersales

Solutions For

Dealer-Managed Product Support

Why Aftersales Management Matters

Fragmented aftersales = Missed revenue opportunities

When OEMs and dealers struggle to coordinate aftersales operations and product support, the negative impacts cascade across the entire business ecosystem:

  • Inefficient warranty claim processing
  • Poor spare parts inventory management
  • Delayed service delivery and repairs
  • Inconsistent customer support experience
  • Lost revenue from service opportunities
  • Reduced customer satisfaction and loyalty
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Comprehensive aftersales capabilities

We help leading OEMs and dealers achieve mission-critical business outcomes through integrated aftersales management—and we can help you do the same.

Product Configurator & CPQ

Advanced configuration tools and quote generation that streamline product customization, pricing, and proposal creation for complex aftersales scenarios.

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Service CPQ

Intelligent service configuration and pricing that optimizes service delivery, resource allocation, and profitability across your service network.

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Warranty Automation

End-to-end warranty management with automated claim processing, validation, settlement, and comprehensive reporting for OEMs and dealers.

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Spare Parts Management

Intelligent inventory management with demand forecasting, automated reordering, and optimized distribution across your dealer network.

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Ecommerce & Self-Service

Comprehensive online platforms that enable customers and dealers to order parts, access documentation, and manage service requests independently.

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Repair Quote & Delivery

Automated repair estimation, quote generation, and delivery tracking that ensures transparent pricing and timely service completion.

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Lean Inventory Management

AI-powered inventory optimization that reduces carrying costs while ensuring parts availability through predictive analytics and smart replenishment.

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Why Aftersales Management Matters

When done correctly, integrated aftersales solves the problem

When companies successfully align their OEM and dealer operations around aftersales excellence, the business impact is undeniable.

We partnered with leading industry analysts to conduct comprehensive research on aftersales management, showing a direct link to increased revenue, improved efficiency, and enhanced customer satisfaction.

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Impact per Optimized Process
Enterprise-Wide Business Impact
Increased Service Revenue
12.5%
15.8%
Improved Parts Availability
28.3%
31.7%
Reduced Warranty Costs
18.2%
22.4%
Faster Service Delivery
35.6%
38.9%

Ready to transform your aftersales operations?

Join leading OEMs and dealers who trust our platform to optimize their aftersales ecosystem and drive sustainable business growth.

We meet you where you are

Servicecpq platform offers you the flexibility to integrate with your backend ERP & frontend CRM tools for an end-to-end workflow

  • ERP integration
  • Service Data Consolidation
  • Customised Workflow
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Transforming Service Excellence Together

About us

After-Sales Capabilities

CPQ Capabilities

Support

Contact

Auxentios Technology Solutions Private Limited, HSR Layout, Bangalore

ashok@auxentios.com  Contact@servicecpq.com  andras.vermes@servicecpq.com +91 824 936 0885

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