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Service Parts Management - Lean Inventory & SAP-Integrated Parts Operations Platform
SOLUTIONS → SERVICE & PARTS MANAGEMENT

Maximize service revenue from your installed base

The Proactive Sales Gap: As one executive shared, "Most of our service revenue comes from customer requests, but we are struggling to proactively sell the parts and services that our customers need.

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The Challenge

Beyond the First Sale: Where Growth Truly Lies

Most industrial companies invest heavily in equipment sales but far less in service sales. Matching that effort in the aftermarket unlocks recurring revenue, customer stickiness, and long-term advantage.

Software Misfit

CRM Mismatch for Service → Most CRMs are designed for product sales, not service. Companies force-fit workflows, leading to poor visibility and lost service opportunities.
ERP is Backend-Heavy → ERPs are strong in finance and supply chain but not in customer-facing service design, quoting, and selling—causing ad-hoc, experimental approaches..

Reactive vs. Proactive Operations

Reactive Parts Management → Parts are treated like products and only addressed when a field request arises. In the digital era, parts should be sold proactively to minimize downtime and build loyalty.
Fragmented Service Execution → Service bundles and contracts are often created offline in spreadsheets, then pushed into quotes. This misalignment causes delivery gaps, disputes, and scope creep.

Outdated Pricing Models

Non-Scientific Service Pricing → Service pricing is usually cost + markup, ignoring machine age, utilization, and customer context.
Rigid Parts Pricing → ERP-driven pricing treats parts like standard products, overlooking captive vs. non-captive parts, buying patterns, and true market value.

Disconnected Customer Experience

Siloed Systems → Teams juggle multiple tools (ERP, CRM, Excel), making service sales slow and error-prone.
Lack of Real-Time Insights → Without integrated pricing, parts intelligence, and service design, customer engagement remains reactive instead of strategic.

Comprehensive Solution for Parts

Organize → Manage → Optimize: Lean Parts Operations

Our three-step approach democratizes parts operations, empowers service teams & partners, and provides parts teams with lean, intelligent automation while maintaining seamless SAP integration.

1

ORGANIZE

Parts 360° View & Templates

Comprehensive Parts Catalog for Manufacturers

  • Parts 360° View
  • Kits Management
  • AI-Assisted Kits
  • Repair BOM
  • Parts Price
2

MANAGE

Lean Inventory & Order Management

Streamlined order & inventory management with SAP integration and intelligent automation

  • Parts Order (E-Commerce + Counter)
  • Dynamic Allocation
  • Reserve Parts
  • Purchase Requisitions
  • Order Fulfillment Sync
3

OPTIMIZE

Inventory Assistant & Analytics

AI-powered optimization with automated transactions and intelligent insights

  • Inventory Assistant
  • Dynamic Pricing
  • Parts Segmentation
  • Demand Analytics
  • Margin & Discount with AI guidance
Step 1: Organize

Parts 360° View & Intelligent Templates

Comprehensive parts organization with 360° visibility, intelligent kits management, and AI-assisted templates for repairs and maintenance operations.

Parts 360° View

Complete visibility into parts information, availability, locations, pricing, and usage history. Access comprehensive parts data from multiple angles with real-time SAP integration for accurate inventory levels.

Parts Kits Management

Create, modify, and manage parts kits for common repairs and maintenance procedures. Standardize kit configurations across different equipment types and service levels with version control and approval workflows.

AI-Assisted Kits

Intelligent recommendations for kit optimization based on usage patterns, failure analysis, and historical data. AI suggests kit improvements, alternative parts, and optimal quantities for maximum efficiency.

Repair Templates & BOM

Pre-built repair templates with complete bill of materials for common procedures. Create standardized repair workflows with parts lists, labor requirements, and step-by-step instructions for consistent service delivery.

Parts Organization Interface
Step 2: Manage

Lean Inventory Operations with SAP Integration

Streamlined inventory management that democratizes parts operations. Service teams can allocate, order, and transfer parts while maintaining seamless SAP synchronization and intelligent automation.

Inventory Management Interface

Stock Transfer (STO)

Simplified stock transfer operations between locations with automated SAP integration and real-time tracking

Dynamic Parts Allocation

Intelligent allocation system that automatically finds available stock or initiates transfers when parts aren't available locally

Reserve Parts

Reserve parts for service orders, dealer operations, and ecommerce orders with automated reservation management

Purchase Requisitions

Automated PR creation when stock is not available anywhere, with intelligent supplier recommendations and approval workflows

Partial Allocation

Smart partial allocation for orders when full quantities aren't available, with automatic backorder management

Order Fulfillment Sync

Real-time synchronization of order fulfillment data with SAP for accurate inventory and financial reporting

Step 3: Optimize

Inventory Assistant & Intelligent Automation

AI-powered inventory assistant handles routine transactions automatically while providing intelligent insights for optimization. Empower parts teams with lean operations and data-driven decision making.

Inventory Assistant

AI-powered assistant handles routine transactions like stock transfers, price updates, and parts substitution automatically. Reduces manual work and ensures consistency across operations.

Automated Price Updates

Intelligent price management with automated updates based on cost changes, market conditions, and pricing policies. Maintains pricing consistency across all channels and locations.

Smart Parts Substitution

AI-driven parts substitution recommendations when primary parts are unavailable. Considers compatibility, pricing, availability, and customer preferences for optimal alternatives.

Demand Analytics

Advanced analytics provide insights into parts demand patterns, seasonal trends, and usage forecasting. Optimize inventory levels and reduce carrying costs while ensuring availability.

Performance Insights

Comprehensive dashboards show key performance indicators for parts operations, service efficiency, and inventory optimization. Data-driven insights for continuous improvement.

Optimization Interface
Comprehensive Solution for Services

Design → Sell → Optimize : Scalable Service Excellence

Our three-step approach transforms service from ad-hoc and spreadsheet-driven to structured, scalable, and customer-centric. From scientific pricing and bundled offerings to seamless delivery alignment, we help service teams sell with confidence and deliver with consistency.

1

Design

Service Portfolio & Bundles

Comprehensive Service catalog for your service operation

  • Service Portfolios
  • Maintenance Bundles
  • Pre-Built Repair Options
  • Parts Agreements
  • Service Plans
2

SELL

Guided Selling & Scientific Pricing

Turn service from ad-hoc to predictable with digital tools that make selling structured, fast, and profitable.

  • Guided Quoting
  • Scientific Pricing Models
  • Contract & Bundle Sales
  • Purchase Requisitions
  • Entitlement Checks
3

OPTIMIZE

Turn Service Data into Growth Levers

Continuously improve margins, renewals, and customer satisfaction with insights and automation

  • Service Analytics
  • Renewal & Upsell Engine
  • Installed Base Intelligence
  • Pricing Optimization
  • Feedback Loop
Transformational Results

Revolutionizing Parts Operations & Service Revenue

Our comprehensive parts management platform delivers measurable improvements across service efficiency, inventory optimization, and revenue growth while maintaining seamless SAP integration.

Democratized Parts Access

Service teams gain direct access to parts operations, reducing bottlenecks by 70% and enabling faster response to customer needs while maintaining proper controls and approvals.

45% Service Revenue Optimization

Empower service teams who drive 45%+ of parts revenue with proper tools, resulting in improved parts allocation, faster order processing, and increased service efficiency.

80% Faster Transaction Processing

Inventory assistant automates routine transactions like STOs, price updates, and parts substitution, dramatically reducing manual work and processing time.

Complete Parts Visibility

Parts 360° view provides comprehensive visibility into inventory, pricing, and availability across all locations while maintaining friendly interfaces over complex SAP systems.

Seamless SAP Integration

Maintain full SAP integration while providing user-friendly interfaces. Real-time synchronization ensures data accuracy and compliance with existing business processes.

AI-Powered Intelligence

Intelligent automation, demand forecasting, and optimization recommendations drive continuous improvement in inventory management and parts operations efficiency.

Transform Your Parts Operations

Ready to democratize your parts management?

Join leading OEMs already using our lean inventory platform to empower service teams, optimize parts operations, and maximize the 45%+ service contribution to parts revenue with seamless SAP integration.

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Transforming Service Excellence Together

About us

After-Sales Capabilities

CPQ Capabilities

Support

Contact

Auxentios Technology Solutions Private Limited, HSR Layout, Bangalore

ashok@auxentios.com  Contact@servicecpq.com  andras.vermes@servicecpq.com +91 824 936 0885

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