Underground mining. Surface fleet. Drill to haul. Complete commercial coverage.
Haul trucks and drill rigs run in remote, punishing conditions where availability is everything. ServiceCPQ covers configure-to-order and make-to-order quoting for new equipment, a dealer and distributor portal for regional networks, and a full aftermarket engine built around MARC contracts and site-parameter lifecycle costing.
The commercial gaps ServiceCPQ was built to close.
These aren't generic CPQ problems. They're specific to mining equipment — and they're the reason generic platforms and fragmented ERP modules fall short in this sector.
ERP asset management can't share a contract object
Three ERP modules, three data models, zero unified commercial view. MARC contracts, lifecycle costs and out-of-contract decisions all require manual bridging between systems that were never built to share one.
Lifecycle costing lives in spreadsheets
Rock hardness, shift pattern, ambient temperature, haul cycle length — the variables that actually drive fleet cost-to-serve are invisible to standard ERP costing models, priced by gut feel, not data.
Dealers carry five brands, five logins, and quote in spreadsheets
Every OEM runs a separate portal. Dealers spend more time switching systems and copying data than selling. Used equipment often has no system at all — the customer gets a slow, inconsistent quote.
Service contracts are a separate conversation, weeks later
The highest-probability moment to attach a MARC contract is at the equipment sale. Sold separately, weeks later, that window closes — and the customer moves to a third-party service provider instead.
Parts mis-quotes drive warranty costs and dealer churn
Wrong part numbers, missed supersessions, and cross-reference errors cost dealers time, returns, and warranty disputes. Manual catalogue lookup is the root cause — and it's still the standard process.
Out-of-contract decisions made without data
When an underground machine breaks down, a technician decides manually whether the repair is in-contract or out-of-contract. No rules engine, no automated entitlement check — revenue leaks on both sides.
Equipment CPQ for haul trucks, drill rigs and dealer networks.
Configure LHDs, drill rigs and haul trucks with an intent engine trained on mining domain knowledge — underground, surface and quarrying contexts. CTO for standard variants, MTO for non-standard specs, BOM auto-generated and priced fast.
Regional dealers quote equipment, parts and service contracts independently, with equipment history, warranty status and lifecycle cost visible at quote time.
NLP-driven part matching surfaces supersessions, substitutions and cross-references in real time, cutting mis-quotes across the dealer network.
Aftermarket parts, repair and service contracts.
Spare parts, wear items and repair scopes quoted against the asset record. In/out-of-contract determination automated — dealers quote without calling HQ.
Full-service, time-and-material and preventive maintenance contracts built into one contract object — scope, SLAs, penalty terms and escalation clauses defined once.
Rules-based warranty claims with automated vendor recovery. Component-level coverage tracking replaces the manual reconciliation that quietly erodes OEM margin.
MARC contracts and lifecycle economics.
Maintenance and Repair Contracts modelled with real site parameters — rock hardness, ambient temperature, shift pattern, haul cycle — with periodic billing built in.
Total cost of ownership modelled with site parameters from day one, giving reps and customers a true cost-to-serve view at quote time, not after the fact.
Renewal proposals generated from actual performance and cost data. Component-level rebuild scope defined from asset history, not guesswork.
ServiceCPQ vs ERP and generic platforms for mining equipment.
Built for the commercial reality of mining fleets — not adapted from a CRM add-on or a generic manufacturing CPQ.
| Capability | ERP or CRM | ServiceCPQ |
|---|---|---|
| Unified CPQ + aftermarket + MARC platform | Three fragmented modules — PM, CS, SD — no shared commercial object | Single platform covering CPQ, aftermarket, MARC and lifecycle costing |
| MARC contract management | Not natively available — requires custom solution and integration | Native MARC contract engine with entitlement checks and periodic billing |
| Site-parameter lifecycle cost modelling | Standard costing only — no operating-variable model | Rock hardness, temperature and shift pattern modelled as cost inputs |
| Multi-brand dealer portal | Single-OEM portals only — each brand requires separate implementation | All OEM lines in one dealer portal with tiered pricing and access |
| Used equipment and rental quoting | Not covered — managed via separate DMS or spreadsheet | Condition-graded used pricing, rental and lease quoted inline |
| AI parts matching across OEM catalogues | Structured part-number lookup only | NLP matching — supersessions and cross-references surfaced automatically |
| Service contract at point of equipment sale | Separate CS process — not available at CPQ quote stage | MARC or PM contract built and quoted inline with the equipment |
In active discussions on $100M+ MARC contract management and asset-health monetisation with global mining OEMs.
Surface and underground fleet. Any configuration model.
Frequently asked questions
CPQ for mining equipment is configure, price, quote software built for haul truck, drill rig and underground equipment OEMs and their dealer networks. It covers new-equipment configuration, dealer and distributor quoting, and the aftermarket lifecycle — parts, service contracts, warranty and MARC agreements — on one platform.
MARC stands for Maintenance and Repair Contract — a long-term agreement covering scheduled maintenance, repairs and sometimes availability guarantees on mining equipment. ServiceCPQ configures MARC contracts with real site parameters (rock hardness, shift pattern, ambient temperature), tracks entitlement in real time, and bills against the same contract object throughout its life.
Yes. Dealers and distributors get a branded portal with equipment configuration, parts quoting and service contract quoting — all within the pricing tiers and approval thresholds you set, with equipment history and warranty status visible at the point of quote.
ERP asset management, plant maintenance and customer service typically live in separate modules with no shared commercial object — so MARC contracts, lifecycle costs and out-of-contract decisions all require manual bridging. ServiceCPQ unifies contract, asset and billing on one knowledge graph.
No — it's built to use the operating data you already have (duty cycles, site conditions, maintenance history) and model cost-to-serve against it, rather than requiring a new telemetry program before it's useful.