Quote anything after the first sale.
Preventive maintenance, service contracts, repairs and rebuilds, spare parts and kits, parts agreements and usage-based CPH contracts — ServiceCPQ's AI CPQ engine quotes every aftermarket offer against the exact as-built machine, for your own team and your dealer network. Wired to the aftermarket intelligence platform, so the opportunity, the parts and the price are ready before a rep opens the quote.
Your biggest margin pool, quoted by hand.
Aftermarket often carries 40–50% of an OEM's margin, yet it's still quoted from spreadsheets, stale price lists and a rep's memory — while generic sales CPQ was never built for the as-built asset.
Aftermarket revenue leaks away, one missed offer at a time
Legacy aftermarket teams capture just 15–20% of potential lifecycle revenue. The renewal, the wear part, the rebuild before failure — each is a priced offer that never gets made because nobody connects the opportunity to a ready quote.
Parts quoting is manual and error-prone
The right part is identified by hand, supersessions and cross-references are missed, and it is priced off a list that drifted out of date the moment a cost or promotion changed.
Service contracts live in spreadsheets
Preventive-maintenance plans, SLAs, MARC and outcome agreements are quoted by hand and tracked in email, so terms vary site to site and renewals slip past expiry.
Repair, rebuild and replace have no priced comparison
The customer sees one number, not the trade-off. Without repair-vs-rebuild-vs-replace priced side by side against the as-built machine, the highest-margin path is left on the table.
Dealers can't self-serve — everything routes through HQ
Every parts and service quote goes back through inside sales, adding days to a routine order and pulling your team off high-value work.
Complex quotes break generic CPQ
Multi-operation rebuilds, kits, and usage-based CPH contracts don't fit a flat sales-CPQ option list. They need to be modelled against the actual asset, its history and its lifecycle cost.
One engine quotes the entire aftermarket.
From a single wear part to a multi-year outcome contract — every aftermarket offer is configured and priced against the exact machine, on the same platform.
PM plans configured and priced against the asset's real usage, duty cycle and service history — not a generic template.
Tiered coverage, SLA and outcome-based agreements built on the same engine as a spot quote, and priced from lifecycle-cost models.
Repair vs. rebuild vs. replace priced side by side, with labour, parts, exchange units and sublet built from the machine record.
Config-accurate parts and recommended kits, priced with margin guardrails and stock-checked before the quote goes out.
Blanket, consignment and tiered parts agreements for dealers and large fleets — quoted and governed on one platform.
Cost-per-hour and outcome contracts priced from bathtub-curve age modelling and BOM-level lifecycle cost, with margin visibility.
The intelligence that makes every quote fast and accurate.
Conversational configuration, AI matching, and a knowledge graph of your parts, contracts and installed base — so a service rep or a dealer builds a correct, margin-safe quote in minutes.
AI-guided configuration builds an accurate service bundle in minutes — asking only the questions that matter and recommending the optimal configuration from your catalogue.
Natural-language intent and configuration matching against thousands of historical configurations surfaces the right build fast, even for messy, non-standard requests.
For make-to-measure and non-standard specs, the engine matches the right supplier and component automatically instead of routing every job to engineering.
ABC × velocity margin optimisation with competitive-index awareness recommends the price for every part and service line across the catalogue.
Real-time discount guardrails keep every quote inside margin policy — with automatic approval routing the moment a line falls outside it.
Parts, contracts, warranty and the installed base modelled as one connected graph, so every quote is consistent whether your team or a dealer builds it.
The offer, the parts and the price — ready before the rep opens the quote.
The aftermarket intelligence platform scores every machine in your installed base daily and fires service opportunities at proven lifecycle trigger points. The CPQ engine is wired directly to it, so each opportunity arrives as a pre-loaded, priced quote with parts availability already validated — reps confirm and send instead of hunting and building.
Quote it yourself, or let the dealer do it.
Conversational quoting from the service desk or the field, priced against the exact as-built asset and its history — not a generic price list.
Dealers quote parts, service and contracts themselves, inside the pricing and access rules you set — no HQ inside sales for routine orders.
Multi-operation rebuild and overhaul quotes with labour, parts, exchange units and sublet, assembled from the machine record in minutes.
Aftermarket CPQ vs generic sales CPQ.
Sales CPQ was built to quote a new machine off an option list. Aftermarket quoting needs the as-built asset, its history, and a live connection to opportunity intelligence — on the same commercial object.
| Capability | Generic / Sales CPQ | ServiceCPQ |
|---|---|---|
| Quotes against the as-built asset & history | Prices off a generic list or new-machine option set | Every line priced against the real configuration and service history |
| Parts & kits with AI supersession matching | Manual part-number lookup only | NLP matching surfaces supersessions and cross-references automatically |
| Service contracts, SLA & CPH on one engine | Separate CLM tool or spreadsheet | Contracts priced from lifecycle-cost models and executed on the same engine |
| Repair vs rebuild vs replace comparison | One number, no trade-off shown | Priced side by side from the machine record |
| Connected to opportunity intelligence | Relies on the rep to remember renewal dates | Daily propensity scoring delivers pre-loaded, priced quotes |
| Dealer & distributor self-service quoting | Single-OEM portals, limited service scope | Multi-tier dealer portal for parts, service and contracts |
| Margin guardrails & discount guidance | Manual approvals after the fact | Real-time discount guardrails with automatic approval routing |
Frequently asked questions
Preventive-maintenance plans, service contracts, SLAs and MARC agreements, repair/rebuild/overhaul, spare parts and AI-recommended kits, parts agreements, and usage-based CPH contracts — all priced against the exact as-built machine and its service history on one engine.
Sales CPQ quotes a new machine from an option list. After-sales CPQ quotes against the actual as-built asset, its configuration and its service history — and connects to the aftermarket intelligence platform, so the opportunity, the parts and the price arrive as a pre-loaded quote instead of a blank form.
Yes. Dealers self-serve parts, service and contract quoting inside the tiered pricing and access rules you define, so routine orders never wait on HQ inside sales — while complex jobs still route to your team when they need to.
Yes. Multi-operation rebuild and overhaul quotes are built from the machine record with labour, parts, exchange units and sublet — and repair vs. rebuild vs. replace can be priced side by side so the customer sees the trade-off.
The intelligence platform scores every machine in your installed base daily and fires service opportunities at proven lifecycle trigger points. The CPQ engine is wired to it, so each opportunity is delivered as a priced quote with parts availability already validated — reps confirm and send rather than hunt and build.