Built by people who’ve sat in the quote queue. Not around it.
Generic CPQ was built for software subscriptions and adapted, badly, to machinery. We built ServiceCPQ the other way around — starting from configured equipment, dealer networks, warranty exposure and decades-long asset life, with AI as the foundation instead of a bolt-on.
Target quote turnaround for complex, engineered service jobs.
Routed to a claim, quote, lead or scheduled job — none left as an unread dashboard ping.
Sales configuration and service history reasoned over the same model, not two disconnected systems.
Design targets we build and measure against, not claimed customer results.
Does this sound familiar?
Every role in a machinery service organisation hits the same wall in a different place.
Terms stuck in email threads
Customer-specific terms live outside the quote. A pricing revision means chasing three systems and a PDF.
Systems that work against the team
Tools built for a different business swallow more time than they save; demand signals get lost in the noise.
Pricing nobody fully trusts
No link between the contract and the configuration it covers. Margin varies branch to branch — and it shows.
Ownership that falls through the cracks
Agreement ownership is unclear across customer, branch and dealer — so obligations get missed, reactively.
Three things that separate us from generic CPQ.
Built for machinery-native complexity
Not a generic configurator retrofitted for equipment. ETO/CTO/MTO builds, dealer networks and decades-long asset life were the starting brief, not an afterthought.
AI-native, not AI-bolted-on
Conversational configuration, warranty adjudication and alert-to-quote conversion run through task-specific agents grounded in your knowledge graph — core architecture, not a chatbot layered on top.
Delivered by people who implement it
A dedicated solution architect scopes your rollout against your real product lines and ERP — not a self-serve trial and a support ticket queue.
Scoped to your product line, not a generic rollout template.
A dedicated solution architect runs the engagement end to end, working against your real catalog, ERP and dealer network from day one.