Machines, consumables and service — quoted as one relationship.
Welding equipment manufacturers sell configured machines through distributor networks, then live on recurring consumables and service. ServiceCPQ runs both: feed-based CPQ for the machine sale, and a full aftermarket engine for consumables, maintenance and repair.
Configure the machine, quote the consumables, in one flow.
Distributors and reps work a live feed of quotes and reorders rather than a static price list.
Guided flows for standard machine + torch + consumable bundles; expert mode for engineered welding cells.
Machine, process and consumable compatibility inferred from catalog data — no manual rule-building.
Machine and consumable pricing that reacts to distributor tier and volume in real time.
The recurring business lives after the machine ships.
Duty-cycle and condition data per machine flag consumable reorders and service needs early.
Wear and usage alerts convert into a priced consumable or service order automatically.
Preventive maintenance and consumable-supply contracts configured and tracked against usage.
Power-source rebuild and exchange programmes quoted proactively from real usage data.
Three agents turn a dealer claim into a settled one.
Dealers submit power-source and consumable claims constantly. A three-agent pipeline handles intake through settlement so your team reviews exceptions, not paperwork.
Intake & validation
Checks the claim against warranty entitlement, serial number and required documentation automatically.
Adjudication
Assesses the failure mode against coverage rules and flags anomalies for human review.
Settlement
Issues the credit or payment and closes the claim out in the dealer's own portal.
A portal dealers actually want to log into.
Order directly against the machines they service, config-accurate and correctly priced.
File and track claims in the same place they buy parts — no separate system, no email.
Failure patterns and repair guidance surfaced automatically from claims and service history.
Technicians find the right manual, part diagram or spec sheet by asking, not browsing folders.
Dealers see every machine their own customers bought, and its service status, in one view.
The same view surfaces upsell moments — a maintenance plan, a consumable bundle, a rebuild.