One knowledge graph. Every CPQ and service workflow.
ServiceCPQ connects your products, configurations, installed base, and service history in a single model — so CPQ, warranty, and field service all reason from the same source of truth.
From the signal in the field to the revenue on your books.
Every workflow connected to the same model.
Machine configurations, installed base, parts, warranty, contracts, and service history — all stored as nodes and edges on one graph. CPQ and work orders reason over the whole model instead of querying five separate systems.
Six modules, one platform
Knowledge-graph variant configuration and conversational quoting for engineered builds.
Conversational service quoting — fault to priced scope in one flow.
AI agents intake, adjudicate, and settle claims — cutting leakage and clearing backlog.
The right part, priced right, in stock and quoted before the customer calls back.
Turn telemetry and fault alerts into proactive service offers — revenue, not noise.
A feed-based, agent-assisted cockpit that tells technicians what's wrong and what to sell next.
Three layers under every module.
Your products, variants, installed base, parts and service history modelled as one connected graph — the single source of truth every module reasons over.
Task-specific AI agents for diagnosis, adjudication, configuration and quoting — grounded in the graph and your policies, with humans on exceptions.
Live connectors to telemetry, ERP, PLM, DMS and CRM keep the model current and push actions back into your systems of record.
Fits your existing stack.
ServiceCPQ augments the systems you already run — no rip-and-replace. Adopt one module and connect the rest over time.
- → Role-based access & audit trails on every action
- → Data residency & encryption in transit and at rest
- → SSO / SAML, granular permissions
- → Human-in-the-loop controls on every agent
- → Start with the module with the sharpest ROI
- → Prove value on one product line or region
- → Expand across the shared knowledge graph
- → One platform instead of stitched point tools