AI-powered warranty adjudication, real-time analytics, dealer claim automation, and fraud prevention — built for OEMs, service networks, and high-value industrial asset operators.
Purpose-built for high-value industrial asset warranty operations
End-to-end warranty operations intelligence — from real-time analytics to AI adjudication, automated claims, and dealer portals.
Live dashboards and predictive analytics across your entire warranty operation — claim velocity, reserve prediction, lifecycle management, supplier recovery rates, and demand forecasting using Monte Carlo simulation.
Four-stage AI adjudication pipeline that validates eligibility, analyzes documents with Claude AI multimodal review of PDFs and images, detects fraud across 9 signals, and produces line-item cost recommendations with policy cap enforcement.
Automated claim processing from submission to settlement. Auto-approval workflows, intelligent routing, SQS-backed event publishing, and real-time SSE status feeds so every stakeholder stays informed without manual intervention.
A purpose-built dealer and service partner portal for submitting, tracking, and managing warranty claims. Guided workflows, AI-assisted claim creation, and real-time visibility into approval status — tuned for heavy equipment dealer operations.
Every claim passes through a deterministic, auditable AI pipeline.
Checks warranty period, usage limits, failure code validity, product eligibility in milliseconds.
Eligibility3-stage review: structural completeness → deterministic PDF/image checks → Claude AI multimodal cross-document analysis.
AI Review9 fraud signals including repeat failure codes, price anomalies, dealer history, labor overcharges, partner claim frequency.
9 SignalsLine-item cost recommendations for parts, labor, travel, freight, misc — with policy cap enforcement.
Line-itemLet service teams and partners initiate warranty claims in seconds using conversational AI. From entering a serial number to identifying failed parts, the system pre-fills claim forms, suggests likely failures, and pulls job hours and part numbers based on model history.
Stop flying blind. Get live visibility into claim volume, reserve adequacy, supplier recovery rates, and dealer performance — all on a single dashboard designed for warranty operations managers.
Platform Screenshots
Real dashboards from live warranty operations — click any to explore in full detail.
Success rates by region and root-cause breakdown — identify systemic field failure patterns across your partner network.
Approval rates, rejection trends, processing costs, and customer satisfaction — all in one live view.
Full-spectrum warranty intelligence — costs by brand, coverage trends, failure modes, and actionable insights across the full portfolio.
Our AI warranty assistant understands complex equipment failure scenarios in plain language. Dealers and service techs describe the fault — the AI maps it to coverage, suggests documentation, and validates in real time before submission.
Standard warranty fraud tools aren't built for heavy equipment. Ours detects patterns specific to industrial and machinery claims — inflated labor on long-cycle repairs, high-risk part substitutions, and coordinated dealer abuse networks.
A complete dealer-facing platform purpose-built for heavy equipment claim operations.
Step-by-step AI-guided workflows ensuring complete, accurate submissions — reducing rejection rates by eliminating missing data.
Live SSE-powered status feed keeps dealers informed at every stage without manual follow-up calls.
AI pre-fills expected parts lists and labor hours based on failure code and machine model.
Dynamic documentation requirements auto-generated per claim type. No surprises, no resubmissions.
Dealers see their own claim acceptance rate, average processing time, and quality score.
Role-based access for dealer principals, service managers, and field techs with OEM oversight.
Industries
Built for the unique claim complexities of high-value industrial and technical assets — from job-hour warranties to usage-based coverage.
Usage-based warranty tracking with job-hour and cycle-count thresholds.
Precision failure trend analysis across high-cycle manufacturing assets.
Intelligent failure detection and compliance tracking across building services assets.
Component-level warranty traceability for electronics and precision instruments.
Regulatory compliance, full traceability, and audit-ready claim documentation.
Supplier recovery automation with prefix-based liability routing and claim generation.
When root cause analysis points to a supplier component failure, the system automatically generates a structured recovery claim — pre-loaded with OEM liability split, failure evidence, and part prefix routing.
A structured implementation pathway designed for enterprise warranty operations.
Data integration, ERP/DMS connections, dealer onboarding, base warranty rules configuration.
AI adjudication pipeline live, fraud engine calibrated to your historical claim data.
Full dealer portal rollout, auto-supplier claim generation, goodwill eligibility workflows.
Lifecycle management, demand forecasting, advanced supplier analytics and predictive reserve modeling.
"The AI adjudication pipeline and fraud engine are exactly what we needed. Our warranty operations for 700+ service partners now run with a level of consistency and accuracy we simply couldn't achieve manually. The dealer portal transformed how our network submits and tracks claims — rejections are down 68% in the first quarter alone."
See how AI-powered warranty adjudication and real-time analytics can cut costs, reduce fraud, and accelerate dealer claim processing — in under 30 minutes.
Our intelligent assistant analyzes machine data, failure codes, and historical patterns to provide instant repair recommendations. Enter a serial number and fault code — get repairability status, complexity level, recommended actions, and direct links to product support. The system automatically pulls relevant data based on your equipment model and failure history.
Monitor success rates across regions and analyze the most common failure modes — shutdowns, operational issues, flame-out, ignition failure, and compressor failure. Identify systemic field failure patterns across your partner network and drive targeted product and service improvements.
Track approval rates, rejection rates, average processing costs, and customer satisfaction scores. Visualise claim distribution by status and monitor monthly trends to identify patterns and seasonal variations — helping you optimise resourcing and improve overall warranty management efficiency.
Access the full warranty analytics suite with views for General Overview, Failed Parts & Models, Region & Partners, Failure Modes, and Actionable Insights. Monitor total claims paid, analyse coverage by brand through interactive charts, and track warranty cost trends over time with filtering and drill-down capabilities.
