©2023 All Rights Reserved. Auxentios Technology Solutions
From the moment a machine ships to its end-of-life rebuild — ServiceCPQ unifies lifecycle cost modelling, intelligent contract execution, warranty management and AI-driven propensity insights across all five revenue stages.
ServiceCPQ monitors every unit in your installed base and fires automated service opportunities at six proven trigger points — from day of sale to end-of-life rebuild.
Legacy aftermarket teams capture 15–20% of potential lifecycle revenue. ServiceCPQ's five-stage model systematically unlocks the rest.
Legacy CLM tools store PDFs and expire quietly. ServiceCPQ turns every service agreement into a Living Contract Feed that drives daily service, billing and commercial decisions — automatically.
When a service event occurs, the feed automatically validates contract terms, verifies coverage, tracks entitlement consumption and flags revenue leakage — all in real time, without manual lookups. Every PM cycle, billing event and renewal is driven by lifecycle cost models, not guesswork.
Service contracts are priced and structured using lifecycle cost models — forecasting PM cycles, predicting component wear and building confident pricing with full margin visibility.
Every service request validates in real time against active contract terms — coverage dates, usage limits, authorised service codes and dealer zones. Zero manual lookups, zero billing errors.
ServiceCPQ identifies contract leakage the moment it happens — flagging out-of-scope labour, missing parts billing and entitlement overruns for immediate recovery action.
Contract expiry detected 30–90 days ahead. AI-generated renewal quotes with recommended upgrades based on actual usage, age, and failure history — sent before the customer looks elsewhere.
ServiceCPQ's LCC engine models total cost of ownership across planned maintenance, unplanned failures, parts consumption and end-of-life events — giving every quote a solid financial foundation.
Component wear rates adjust dynamically through infant failure, random failure and wear-out phases — pricing and risk exposure track actual equipment age.
Every quote is grounded in bill-of-materials cost structures — planned vs. unplanned ratios, lead times and parts margins — ensuring profitable contracts every time.
Simulate thousands of failure scenarios to compute optimal warranty reserves and service contract risk buffers — protecting margin across your entire installed base.
Days-of-cover alerts and inventory signals feed into service quotes — so you never promise parts you can't deliver.
Stop relying on field reps to remember renewal dates. ServiceCPQ scores every machine in your installed base daily — surfacing the highest-probability opportunities automatically.
XGBoost models trained on recency, frequency, monetary value, equipment age, telemetry and service history produce daily propensity scores per machine per service type.
Maps each customer's current coverage against their installed base — flagging missing warranties, unconverted maintenance packs and parts revenue gaps versus peer benchmarks.
Reps see exactly why a score is high — "warranty expiring in 28 days", "high-duty application", "last service 14 months ago" — so every customer call is credible.
Aggregate lifecycle signals across the installed base to predict regional service demand 60–90 days ahead — keeping supply chain and field ops ahead of capacity.
ServiceCPQ's real-time event feed delivers the right action to the right person at the right moment — across warranty activations, contract milestones, parts alerts and end-of-life triggers.
Auto-alerts fire at every lifecycle trigger — 30 days before warranty expiry, 90 days before component life ends, 6 months before machine end-of-life — with pre-built quote templates.
IoT and telematics alerts convert automatically into service requests and CPQ quotes — routing to the right dealer with parts availability and pricing pre-validated.
Feed events reach service managers via dashboards, mobile, email and ERP/CRM integrations — no lifecycle milestone is ever missed across the dealer network.
Manufacturers searching for an integrated service lifecycle management suite that combines predictive maintenance, warranty claims automation and dynamic service pricing find exactly that in ServiceCPQ — purpose-built for complex equipment OEMs and dealer networks.
ServiceCPQ connects LCC-driven predictive maintenance schedules directly to automated warranty claims processing. When a component reaches its predicted wear threshold, the system triggers a service event, validates warranty entitlement and — if covered — processes the claim through three AI agents in minutes. The result: higher first-time fix rates, lower warranty spend, and zero manual claim handling for routine jobs.
For manufacturers needing integrated tools that automate parts replenishment, warranty claims processing and dynamic parts pricing — ServiceCPQ delivers all three in one platform. Parts are priced using ABC × velocity margin optimisation with competitive index awareness. Replenishment is driven by days-of-cover alerts from the LCC engine. And warranty claims are processed without manual intervention, validated against active entitlements automatically.
Six integrated modules sharing a single installed-base data layer — so every insight, quote and contract is always in context.
AI-guided configuration builds accurate service bundles in minutes — asking the right questions and recommending optimal configurations from your machine catalogue.
Configure → Quote → Sell →End-to-end warranty lifecycle — coverage activation, automated adjudication, supplier recovery and goodwill evaluation — all in one feed.
Warranty decision engine →Daily-scored opportunity lists for every machine — ranked by purchase propensity, segmented by lifecycle stage, explained by SHAP feature importance.
Propensity & insights →Service contracts that actively execute — triggering PM cycles, monitoring entitlement consumption, detecting leakage and auto-generating renewals.
Contract platform →AI-driven parts pricing with ABC × velocity margin optimisation, competitive index awareness and dynamic discount guardrails across your entire parts catalogue.
Parts margin optimisation →Pre-built connectors for SAP, Oracle, Microsoft Dynamics and leading DMS platforms — with real-time event pipelines and structured data flows.
Integration architecture →See how ServiceCPQ maps your installed base to a five-stage revenue model — in a 30-minute demo tailored to your equipment type.
©2023 All Rights Reserved. Auxentios Technology Solutions
