Warranty automation for multi-brand equipment & truck dealers.
Multi-brand equipment, commercial-vehicle and truck dealers file and settle warranty claims across every OEM they carry — each with its own portal, rules and reimbursement cycle. ServiceCPQ gives your dealership one warranty claims platform: AI adjudication, fraud detection, and automatic OEM and supplier recovery across all your brands — so claims settle in minutes and you stop absorbing recoverable cost.
A portal per OEM is a tax on your dealership.
Every brand you add is another warranty system, another rulebook and another reimbursement queue — reconciled by hand, with recoverable cost quietly absorbed along the way.
A separate warranty portal for every OEM brand
Multi-brand dealers log into a different system for each manufacturer they carry — different rules, different forms, different reimbursement cycles — and reconcile it all by hand.
Reimbursement is slow and ties up cash
Claims bounce on missing data and crawl through each OEM's queue, so approved money sits unpaid and the dealership finances the gap.
Supplier and OEM recovery gets missed across brands
When a component causes the failure, the recovery claim is generated by hand, if at all — so recoverable cost across your brands quietly becomes absorbed warranty spend.
Fraud patterns are invisible across the network
Inflated labour on long-cycle repairs and duplicate claims are hard to catch when every brand and location is a separate silo.
No single view of warranty performance
Claim velocity, acceptance rate and recovery by brand live in separate reports, so systemic failures and cash leakage surface far too late.
Who runs warranty on ServiceCPQ.
Construction, agriculture and material-handling dealers carrying several OEM lines — one warranty desk across every brand, with per-OEM rules enforced automatically.
Multi-franchise truck and commercial-vehicle dealers filing job-hour and component claims across manufacturers — settled from one platform, not a portal per marque.
Manufacturers who want consistent, low-leakage warranty operations across hundreds of dealers — with live rules pushed out and recovery tracked back.
Warranty claims software that works the way a dealer does.
File across all your OEMs, adjudicate with AI, catch fraud, and recover automatically — with each manufacturer's rules and policy caps enforced for you.
File, track and settle warranty claims across all the OEMs you carry from a single portal — guided submission, auto-fill from VIN/serial and model, and a dynamic document checklist that cuts rejections.
A 4-stage pipeline validates coverage, reviews documents with multimodal AI, scores fraud and produces line-item recommendations (parts, labour, travel, freight) with each OEM's policy caps enforced.
Repeat failure codes, labour-hour overcharges, price anomalies, high-risk part substitutions and partner claim frequency — scored on every claim across the whole network.
When root cause points to a component, a structured recovery claim is generated automatically with liability split and part-prefix routing, and recovery is tracked by brand and supplier.
Goodwill eligibility on a 90-day post-expiry window, with OEM / dealer / customer cost-split computed per case instead of negotiated ad hoc.
Live acceptance rates, processing time, recovery by brand and reserve adequacy — one view of warranty performance across every franchise and location.
VIN to settlement, across every franchise.
Dealer warranty platform vs a portal per OEM.
Manufacturer portals are single-brand and built for the OEM. A multi-brand dealer needs one claim object, one fraud model and one recovery workflow across every brand it carries.
| Capability | Per-OEM portals / manual | ServiceCPQ |
|---|---|---|
| All OEM brands in one claim object | A separate portal and login per manufacturer | One portal across every brand you carry |
| AI adjudication with per-OEM policy caps | Manual review against each rulebook | 4-stage pipeline, each brand's caps enforced |
| Network-wide fraud detection | Siloed per brand and location | 9 signals scored across the whole dealership |
| Automatic supplier & OEM recovery | Generated by hand, often missed | Auto-generated with liability split by brand |
| One view of warranty performance | Reports stitched together by hand | Acceptance, recovery & reserves by brand, live |
| Commercial-vehicle & truck coverage | Marque-by-marque systems | VIN-based, multi-franchise, job-hour claims |
Frequently asked questions
It's warranty claims management software built for dealers rather than a single manufacturer — letting a multi-brand equipment, commercial-vehicle or truck dealership file, adjudicate, settle and recover warranty claims across every OEM they carry from one platform, with AI adjudication, fraud detection and automatic supplier/OEM recovery.
Yes — that's the point. Each manufacturer's warranty rules, coverage terms and policy caps are enforced automatically, so your team works one warranty desk across all your brands instead of a separate portal, form and reimbursement cycle per OEM.
Yes. Multi-franchise truck and commercial-vehicle dealers use it to file job-hour and component warranty claims across manufacturers, with VIN-based auto-fill, per-OEM coverage validation, fraud scoring and automatic supplier recovery — settled from one platform.
When root-cause analysis points to a supplier component, a structured recovery claim is generated automatically with the OEM/dealer/customer liability split and part-prefix routing, and recovery is tracked by supplier and brand — so recoverable cost is claimed rather than absorbed.
OEM portals are single-brand and built for the manufacturer, not the dealer. This is a dealer-side warranty management solution that unifies every brand you carry into one claim object, adds AI adjudication and fraud detection, and gives you one view of warranty performance and recovery across the whole dealership.